Counter Ticketing Officer

2 weeks ago

Giza, Giza, Egypt Cozmo Travel Full time 18,000 - 54,000 per year

Job Purpose:

Responsible for assisting passengers with booking tickets, checking in for flights, providing information, and addressing customer inquiries at the counter through GDS systems (Amadeus & Galileo). This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Assist customers with ticket bookings, cancellations, and flight changes.
  • Provide information on flight schedules, fares, and travel policies.
  • Perform check-in duties, including verifying passenger identification, issuing boarding passes, and

managing luggage check-in.

  • Handle customer inquiries, resolve issues, and provide excellent customer service.
  • Ensure all transactions are accurately processed, including ticket sales and payments.
  • Collaborate with other departments to ensure smooth operations.
  • Maintain up-to-date knowledge of airline policies and procedures.
  • Follow all security and safety guidelines while handling customer data and boarding procedures.
  • Assist in managing queues and ensuring smooth flow at the counter.
  • Provide support in emergency situations, ensuring customers are assisted with re-booking or

alternative travel arrangements.

  • Promote and up sell additional services such as seat upgrades, excess baggage, or travel insurance.

Dimensions:

Personal Qualities:

  • Strong understanding of airline ticketing rules and GDS systems, fare structures, and travel

regulations.

  • Excellent communication and interpersonal skills.
  • Strong attention to detail and problem-solving abilities.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • Proficient in Microsoft Office Suite and other relevant software.
  • Customer-focused mindset with a passion for enhancing client experiences.

Education:

  • Bachelor's degree in Travel and Tourism, Business Administration, or a related field (preferred).

Experience:

  • Minimum of 1-2 years of experience in Ticketing department
  • Previous experience with airline reservation systems Amadeus and Galileo (both Advanced & Basic) or travel booking platforms is highly preferred.
  • Experience in handling financial transactions, ticketing, or sales is a plus.
  • Knowledge of check-in and boarding procedures is beneficial.

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