VB Network Specialist

2 weeks ago

Giza, Giza, Egypt Vodafone Full time 15,000 - 30,000 per year

Initiate diagnostics and perform proactive analysis for network faults. Conduct root cause analysis for network alarms. Manage incidents throughout their lifecycle, ensuring SLA compliance. Transfer tickets to Level 2 engineers and other teams as needed. Coordinate with vendors and third parties based on business impact. Keep customers regularly updated on ongoing issues and join bridge calls during escalations. Handle customer queries and complaints to resolution. Manage queues effectively and multitask in a dynamic environment. Engineering graduate (BE/BTech) with CCNA certification; CCNP is an advantage. Minimum 1 year of NOC experience in a technical profile. minimum 1 year in technical trouble shooting Strong knowledge of networking technologies; Cisco certification preferred. Excellent communication and customer handling skills. Ability to work in global, virtual teams and manage stakeholders effectively. Proficient in MS Office and business-level English. Experience in WAN technologies and troubleshooting is a plus. Adaptable, organised, and proactive with a focus on customer experience. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

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    Giza, Giza, Egypt HO Group Full time 30,000 - 40,000 per year

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    Giza, Giza, Egypt Dorra Group Full time 30,000 - 60,000 per year

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