Customer Care Representative

Company Description

Peacock Concierge
is a leading luxury lifestyle management firm that has rapidly expanded since its establishment in 2011. With offices in Kuwait, Bahrain, Dubai, Saudi Arabia, and Egypt, our global reach ensures that wherever you are, we are here to make your life easier.

Our dedicated team focuses on the finer details so our elite clientele can concentrate on the bigger picture, providing peace of mind, professionalism, and luxury. As leaders in the region, we deliver a truly memorable experience through our world-class network of partners and expertise tailored to the daily needs and demands of a distinguished client base.

(Visit our website to learn more: https://peacock-)

Role Description: Your Opportunity

This is not a traditional high-volume call center role. This is a chance to launch a career in
luxury client management,
where
quality and relationship-building
are prioritized over speed.

This is a full-time,
on-site role
based at our premium office in
Qesm El Maadi, Cairo, Egypt.

As an Elite Customer Care Representative, you will serve as a
concierge
and the primary point of contact for our most valued clients. You will be responsible for:

• Handling Bespoke Requests:
  Managing complex, high-stakes requests ranging from
  luxury travel and private jet bookings
  to securing exclusive event access, high-end restaurant reservations, and specialized procurement.
• Relationship Management:
  Proactively anticipating client needs and engaging in consistent, empathetic communication to build lasting trust and satisfaction.
• Issue Resolution:
  Addressing all inquiries with the highest level of professionalism and discretion to uphold the standards of the Peacock experience.
• Effective Communication:
  Maintaining clear, polished, and efficient communication across phone, email, and digital platforms.

What We Offer: Your Value Proposition

We invest heavily in our people, understanding that our training program is our greatest asset. Join us to build a career, not just take a job.

• Industry-Leading Training:
  Receive comprehensive, fully paid training in luxury client service, product knowledge, and specialized communication techniques. We hire for attitude & potential and train for skill and excellence.
• Exclusive Employee Concierge Access:
  You will receive complimentary access to the Peacock Concierge service for your personal life, allowing you to offload day-to-day tasks and experience the world-class service you provide to our clients.
• Competitive Compensation:
  A competitive salary package aligned with the current market rate for an entry-to-mid-level role, plus monthly performance bonuses based on Client Satisfaction (CSAT) and Service Quality.
• Clear Career Progression:
  A direct and accelerated pathway for advancement into Team Lead, Specialized Concierge, or Client Relationship Management roles.
• Supportive Environment:
  Work from our professional, modern office in Maadi, enjoying a collaborative and high-quality, low-stress atmosphere.

Qualifications: Who We Are Looking For

We are seeking candidates with strong potential, excellent communication skills, and a commitment to professional growth.

• Experience:
  Previous experience (1+ years) in a customer-facing role or a structured professional environment is preferred. Recent graduates with exceptional communication skills are also encouraged to apply.
• Mindset:
  A strong desire to build a career in the luxury lifestyle and hospitality sector, with a focus on delivering high-quality client experiences.
• Aptitude:
  High coachability and a strong work ethic—the willingness and capacity to absorb our rigorous training and apply new skills daily.
• Essential Skills:
  Proven customer satisfaction and problem-solving skills, with a collaborative team approach.
• Technical Literacy:
  Good in MS Office Suite.
• Working Professional Proficiency in English (the ability to communicate clearly, confidently, and professionally over the phone and via email in English).

Ready to start your journey in luxury client management? Apply now