Customer Service Specialist

1 week ago


Cairo, Cairo, Egypt Stellen Infotech Full time 15,000 - 30,000 per year

Customer Service Specialist

Summary

We're hiring a personable, professional Customer Service Specialist to be the first point of contact for Salonist customers. You'll handle inbound queries, guide new users through the system, and deliver a premium support experience that drives satisfaction and loyalty.Key Responsibilities

Respond to customer inquiries via:

Phone

WhatsApp

Website/app live chat

Email

Explain Salonist features and onboard new customers with clear, simple guidance.

Proactively follow up with existing customers to ensure ongoing satisfaction.

Schedule and coordinate online demo sessions.

Capture recurring feedback/bugs and escalate to the technical team with clear repro steps and impact.

Maintain a professional brand voice and tone across all channels.

Keep tickets and CRM records accurate, complete, and up to date.

Requirements

Excellent verbal and written communication; confident, courteous, and solution-oriented.

Familiarity with salon/spa management systems or strong aptitude for fast learning.

Proficient with WhatsApp, email, live chat tools, and basic CRM workflows.

Arabic: fluent (required); English: a plus.

Team player who can thrive under time pressure and manage multiple conversations.

Tools You'll Use (or learn quickly)

WhatsApp Business, email client, live chat platform

CRM/helpdesk (e.g., HubSpot/Zendesk/Freshdesk)

Calendar/meeting tools for demos (e.g., Zoom/Google Meet)

Basic ticket tagging and escalation workflows

Work Schedule

Full-time, 6 days/week, 12:00 PM – 10:00 PM.Compensation & Benefits

To be determined after the interview, based on experience and capability.Success Metrics (KPIs)

First Response Time & Average Resolution Time

Customer Satisfaction (CSAT) on solved tickets

Follow-up completion rate

Demo no-show reduction and conversion support (from demo to active use)

Quality of ticket notes and escalation clarity

Interview Process (suggested)

20–30 min screen (communication, motivation)

Live role-play (chat/email scenarios + brief product explainer)

Final interview (culture fit + KPI expectations)



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