English, German, French Customer Support
4 days ago
The ideal candidate will cultivate relationships with prospective clients in order to catalyze business development success.This individual will schedule meetings with clients in order to understand their needs. They will also work closely with sales and marketing teams to uncover new leads.
Responsibilities
Respond to customer inquiries via phone, email, or chat
Troubleshoot and resolve customer issues
Provide product/service information and guidance
Record interactions in CRM or ticketing systems
Escalate complex issues to the right team
Ensure customer satisfaction and follow up when needed
- Meet performance targets (response time, quality, ticket volume)
Qualifications
Good communication skills (spoken & written)
Strong problem-solving and customer-handling skills
Patience, empathy, and professionalism
Basic computer skills (CRM, email, chat tools)
Ability to work under pressure and multitask
Previous customer service experience is a plus
- Language skills (e.g., French, English, German)
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