Online Operations Manager

2 weeks ago

Giza, Giza, Egypt تمور الطحان - Al Tahhan Golden Dates Full time 30,000 - 60,000 per year

AlTahhan Golden Dates
is looking to a professional
Online Operations Manager

Role Purpose


• Lead and streamline all online operational and logistics activities—covering supply, demand, purchasing, warehousing, and last-mile delivery—to maximize efficiency. Prior experience in fast last-mile delivery with quick-commerce or courier companies is essential.

Responsibilities

1.
Manage
online Operations, Stock, Fulfillment & Warehouses

2.
Ensure
that all online operations & logistics related processes associated with each activity are adhered on month, quarter & year-end, and are executed accurately and in a timely manner.

3.
Ensure
that all necessary processes and operations set UPS are in place to ensure no stock is lost in the office, stock counts are accurate and any variances are fully investigated.

4.
Ensure
adequate stock management tools and processes are in place to enable efficient working across all platforms.

5.
Collate
finance related data (stock levels, stock take, P&P budgets, unit economics, etc…) and disseminate to related teams to enable the completion of related tasks.

6.
Develop
a robust Quality Control system for job related tasks to ensure there is consistency and best practice applied across the platform aimed at maximizing efficiency and potential for growth.

7.
Ensure
that team responds to customer orders queries in line with standards set and agreed response times.

8.
Explore
local expectations of customer orders service and service provided by competitors and tailor responses accordingly minimizing losses and maximizing revenue.

9.
Compile
statistics relating to customer orders service performance and produce a variety of reports to analyze data and identify key areas where improvement is needed.

10.
Collate
useful qualitative feedback from customer orders and share with other managers to assist in product development and adoption of improved practices.

11.
Drive
ongoing improvement of operational processes with Top Management to deliver efficiencies, ensuring consistency across the entire operation (e.g. refining Business Bibles & combating fraud).

12.
Monitor
, analyze and assess the efficiency & effectiveness of all functions under the department ensuring understanding of the business, visibility of all related aspects of the business and how they feed into each other.

Qualifications

  • Bachelor degree in relevant field.
  • 6-8 years Proven experience in Operations Management 2-3 as a manager (Solid experience is a must in e-commerce, logistics, warehousing, and stock management).
  • Previous experience in fast delivery (last mile delivery) operations is required — candidates with experience in companies like Talabat, Breadfast, or other quick-commerce / courier companies are highly preferred.
  • Excellent leadership, communication, and problem-solving skills.
  • Strong analytical skills with ability to interpret financial and operational data.
  • Ability to work cross-functionally and drive process improvement initiatives.
  • Fluent in English (written and spoken).

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