Senior Unified Communication Engineer

7 days ago


Cairo, Cairo, Egypt SIGMA Full time 120,000 - 180,000 per year

Key Responsibilities:

Monitor system health and performance (CPU, memory, error logs, call routing).

Perform root cause analysis and incident resolution.

Implement and manage backup/recovery processes.

Conduct system configuration changes as per business needs.

Integrate third-party systems (CRM, voice infra, contact center apps).

Integrate and support Genesys, Sprinklr, and UCC (Unified Communications & Collaboration) platforms.

Support disaster recovery and failover testing.

Manage user access and end-user system support.

Provide after-hours on-call support and vendor coordination.

Recommend system upgrades and propose automation solutions.

Document systems, provide training, and support audits.

Skills & Requirements:

Proven expertise in Cisco Contact Center, Genesys, Sprinklr, and UCC platforms.

Experience with routing rules, backups, and high availability systems.



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