Senior Unified Communication Engineer
7 days ago
Key Responsibilities:
Monitor system health and performance (CPU, memory, error logs, call routing).
Perform root cause analysis and incident resolution.
Implement and manage backup/recovery processes.
Conduct system configuration changes as per business needs.
Integrate third-party systems (CRM, voice infra, contact center apps).
Integrate and support Genesys, Sprinklr, and UCC (Unified Communications & Collaboration) platforms.
Support disaster recovery and failover testing.
Manage user access and end-user system support.
Provide after-hours on-call support and vendor coordination.
Recommend system upgrades and propose automation solutions.
Document systems, provide training, and support audits.
Skills & Requirements:
Proven expertise in Cisco Contact Center, Genesys, Sprinklr, and UCC platforms.
Experience with routing rules, backups, and high availability systems.
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