English Customer Service Representative

1 week ago

Cairo, Cairo, Egypt The hires labb Full time

Company Description

The Hires Labb is an Egyptian-Saudi agency specializing in providing design and marketing expertise to support entrepreneurs in their advertising needs. Our team consists of dedicated professionals committed to delivering outstanding creative solutions. We focus on helping businesses grow by offering tailored services that meet modern market demands. At The Hires Labb, we prioritize innovation and excellence to ensure our clients achieve their goals.

Role Description

"*EClerx Egypt*

We're hiring Customer Care Executive for the Inbound US Voice Process (Sales & Upselling) at eClerx Egypt.

*Position Details:*

Customer Care Executive – US Voice Process (Sales & Upselling)

Handle inbound customer inquiries and provide exceptional support to US-based customers.

*Net Salary:* 18,000 EGP

Performance Bonus:* Up to 48K EGP annually (based on KPIs)

*Rotational shifts,* including evenings, weekends, and holidays.

*Requirements:*

Fluency in English (B1+/B2 Level )

Bachelor's degree preferred .

hr ( waled mohamed )

*Location* : eClerx Egypt Office,Technolgical park Maadi"

Qualifications

  • Customer service skills: Proficiency in Customer Service, Customer Support, and Customer Experience.
  • Ability to ensure Customer Satisfaction and enhance overall customer interactions.
  • Strong communication and interpersonal abilities to effectively engage with clients.
  • Problem-solving skills to resolve customer inquiries efficiently and effectively.
  • Fluency in English, both verbal and written.
  • Previous experience in a customer-facing role is an advantage.
  • proficiency in English language (B1+/B2)

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