Business Support Assistant G4

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ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

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WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

This is an internal vacancy of WFP hence, only UN personnel with access to Workday (staff holding FTA, indefinite, Service Contracts or Special Service Agreements with any UN agency) are expected to apply directly by logging into their Workday account and submitting applications.

Job Title: Business Support Assistant G4 (Emergency and Crisis Response)
Type Of Contract: Fixed Term
Unit/Division: Programme - (Emergency and Crisis Response)
Duty Station (City, Country): Cairo/Egypt
Duration: 12 Months (Extendable based on satisfactory performance and funding availability)

Number of open positions: 2 positions

Background and Purpose of the Assignment:
The World Food Programme (WFP) is the leading Humanitarian Organization fighting hunger and changing lives worldwide, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience. In Egypt, WFP is committed to supporting the Government's priorities towards the achievement of the Sustainable Development Goals. WFP's current five-year Country Strategic Plan (CSP is designed to fully support Egypt's Vision 2030 and ensure food and nutrition security for all Egyptians and non-Egyptians.

The CSP focuses on three interrelated thematic areas:
1. Support the crisis-affected populations through food assistance and resilience building.
2. Improve the resilience of vulnerable Egyptian populations especially in Haya Kareema villages.
3. Provide capacity strengthening to the Government and support South-South cooperation between Egypt and neighboring countries.
Under this framework, the Emergency and Crisis Response Unit provide assistance to refugees, asylum seekers, and crisis-affected populations, as well as their host communities, through food and cash-based transfers, resilience building and nutrition support, while promoting accountability to affected populations and supporting protection principles.

Job Purpose:
Under the direct supervision of the Programme Policy Officer (Emergency and Crisis Response) and overall guidance of the Head of Unit, the Business Support Assistant (Emergency and Crisis Response) will provide administrative and operational support to ensure the timely and effective implementation of WFP's emergency and Emergency and Crisis Response activities.

Accountabilities/Responsibilities (not all-inclusive):
1. Gather information with clear direction to support the drafting of documents and preparing reports by other staff.
2. Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients.
3. Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
4. Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation.
5. Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
6. Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work.
7. Take responsibility for data integrity to facilitate availability of accurate information in corporate systems.
8. Provide guidance on routine business support methods and practices to junior colleagues to ensure services are delivered consistently and to the required standards.
9. Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.
10. Perform other duties as required.

Additional Responsibilities (Specific to Crisis Response):

• Provide administrative and operational support to ensure effective delivery of food and cash-based assistance under the Crisis Response portfolio.

• Assist in registration, verification, and distribution activities, ensuring accurate data collection and respectful interaction with beneficiaries.

• Handle beneficiary feedback and complaints with discretion, escalating sensitive cases when needed.

• Maintain confidentiality and comply with data protection standards.

• Liaise with cooperating partners, community leaders, and local authorities to ensure smooth field operations.

Core competencies expected for the job:

• Programme Lifecycle & Food Assistance: Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design.
• Transfer Modalities (Food, Cash, Voucher): Demonstrates ability to analyse and consolidate quantitative and qualitative information from different sources (e.g., market studies) to inform transfer modality selection and programme development.
• Emergency/transitional Programming: Displays capacity to provide inputs into the development, implementation and realignment of high-quality emergency programmes.
• Broad Knowledge of Specialized Areas: Understands basic technical concepts and data and their relevance to food assistance programmes.

Qualifications & Experience:
Education: Bachelor degree or equivalent degree in Business Administration, social sciences or any related functional area.
Experience: At least four years of progressively responsible administrative or programme support experience, preferably within the humanitarian or development sector.
Knowledge & Skills:

• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and familiarity with ERP systems (e.g., WINGS/SAP).

• Good understanding of general administrative processes and work routines.

• Strong organizational, communication, and interpersonal skills.

• Ability to work effectively under pressure and with multicultural teams.

• Tact, courtesy, and discretion when dealing with stakeholders.

• Experience working with vulnerable populations is an asset.

• Knowledge of UN/NGO administrative procedures is an advantage.

Languages: Fluency in both written and spoken Arabic, with a good command of English in both verbal and written communication

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

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REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Please contact us at in case you face any challenges with submitting your application

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.