Senior Oprations Quality Control Specialist

4 days ago

Cairo, Cairo, Egypt Bosta Full time

Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.

We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.

Role Overview

The Sr. Quality Control Specialist will play a key role in analyzing operational data to identify bottlenecks, abnormal trends, and process gaps. This role will support the wider team in designing corrective actions by providing insights and actionable reports. The specialist will also perform hub visits to ensure SOP compliance, focusing on smaller-scale KPIs that feed into the bigger operational picture.

Key Responsibilities

  • Dive deep into operational data to identify outliers, inefficiencies, and bottlenecks
  • Prepare findings and share insights with the Quality team for corrective action planning
  • Monitor and manage smaller-scale KPIs, ensuring they contribute to overall quality objectives
  • Support in tracking performance trends and highlighting risks
  • Conduct site visits to hubs to ensure adherence to SOPs and quality standards
  • Document and escalate non-conformities, supporting continuous improvement initiatives

Qualifications & Skills

  • Bachelor's degree in Business, Operations, Data Analytics, or a related field (or equivalent experience)
  • 2-3 years of experience in quality, operations, or data analysis (internship or junior role experience acceptable)
  • Strong analytical and problem-solving skills with attention to detail
  • Basic to intermediate proficiency in MS Excel; knowledge of data visualization tools is a plus
  • Good communication skills and ability to work collaboratively with team members
  • Willingness to travel occasionally for hub visits

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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