Manager - Vendor Management, EG TCEE
4 days ago
As a Manager for Amazon Vendor Services, you will be responsible for creating business impact across a large group of vendors through a team of Brand Specialists reporting to you.
Your key priorities will include improving vendor performance across critical retail metrics, ensuring vendor satisfaction with our services, and continuously enhancing your team's productivity.
You will collaborate closely with Vendor Managers and Brand Specialists to understand vendor needs and set clear goals and targets. You will also meet Category Leaders regularly to align on strategy and support decision-making. Finally, you will contribute to driving continuous improvement and innovation within the AVS program.
You should be passionate about people management and development, resourceful, and customer-focused. You must have a proven track record of delivering results in fast-paced, dynamic business environments while effectively managing diverse stakeholder expectations.
Key job responsibilities
• Partner with Vendor Managers, Account Managers, and key retail category teams to define priorities and operational goals based on vendor needs.
• Manage a team of Brand Specialists who own joint business plans for strategic vendors and deliver measurable business impact. You will be accountable for your team's business results.
• Coach and train Brand Specialists on Amazon mechanisms, processes, tools, and business topics. As a Team Lead, develop relevant skill sets within the team and allocate resources effectively.
• Support day-to-day operations by auditing business activities and driving optimization of key business metrics.
• Regularly review performance metrics to enhance vendor experience and employee satisfaction across multiple sub-categories.
• Own business areas within your category to maximize overall category performance at scale.
• Collaborate with the MENA AVS team to shape the program by implementing scaling and efficiency initiatives that drive team productivity.
• Promote vendor adoption of Amazon programs.
• Grow and develop your team, building a strong internal talent pipeline for Amazon.
About the team
Amazon Vendor Services (AVS) are a suite of services designed to help Amazon's most strategic vendors grow their businesses and deliver the best customer experience. This is achieved by driving all key retail levers such as selection, availability, operational efficiency, catalog quality, and marketing, as well as addressing any ad-hoc strategic vendor needs. The service is primarily delivered through Brand Specialists assigned to specific vendors.
Basic Qualifications:
- Bachelor's degree or equivalent
- 3+ years of team management experience
- 5+ years of account management, project or program management or buying experience
- Experience managing and negotiating contracts and vendor relationships
Preferred Qualifications:
- Experience using data to influence business decisions
- Experience driving direction and alignment with cross-functional teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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