Relationship Officer

1 week ago

Cairo, Cairo, Egypt Crédit Agricole Egypt Full time

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:

Crédit Agricole Egypt
Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt's national priorities.

With a universal customer-focused model, Crédit Agricole Egypt is "a whole bank just for you" serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers' best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt's endeavor to attain its customers' satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world's digital transformation, encouraging and implementing an innovative environment to exceed its customers' expectations.

In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.

Sales

· Manage a portfolio of customers achieving revenue goals, sales/service and portfolio growth targets across a range of products and services for a specific pre-defined set of customers to create a profitable durable relationship

· Provide the assigned portfolio of intermediate customers with personalized service so as to develop close relationships, achieve maximum profitable contribution for the bank and retain their loyalty

· Maintain a superior customer service experience including pre-empting issues and proactive servicing

· Ensure delivery of customer promise and practice brand values, Continue to maintain and improve the quality of service offered

· Maximize profitability from the priority base

· Actively identify new customers, grow affluent customers portfolio by introducing higher number of 'NTB' 'new to bank' affluent customers

· Up-sell and cross-sell other bank products and services to existing customers

· Minimize customer attrition

· Maintain customer contact

Operation & Service Quality

· Orient and educate the walk-in customers on the use of the self-service zone

· Follow up with others, departments, pipeline credit/ operations dept. on pending cases

· Ensures handling and covering all customer requests / inquiries to deliver services excellence

· Efficiently handles customers complaints , escalating as appropriate

CBE, Compliance, Audit, Procedures

· Responds to Compliance dept. requirements in terms of obtaining proper approvals

· Ensure implementation of all bank policies / procedures / KYC requirements

· Ensure following set procedures as per designation

Qualifications:

  • Bachelor degree.
  • 1-2 years in retail banking, customer service
  • Computer skills, ability to operate different MS applications, and CRM, CBS, etc.
  • Interpersonal skills
  • Sales skills
  • Written & oral communication

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