Platform Site Reliability Engineer
3 days ago
Egypt (Cairo)
- Information Technology
- Hybrid
- Experienced Professionals
As a Site Reliability Engineer, you will play a critical role in ensuring the reliability, scalability, automations and performance of our production systems. You will work closely with our development and operations teams to build and maintain products, improve system reliability, and develop automated solutions to address operational challenges. Your role will involve optimizing platform efficiency, driving faster troubleshooting, and minimizing downtime to deliver superior business outcomes and customer experiences.
**YOUR NEW KEY RESPONSIBILITIES**:
- **Proactive Improvements**: Proactively analyze incident patterns to provide diagnostic insights, helping to identify problems and driving their resolution in collaboration with product team
- **Complex Problem Troubleshooting**: Lead troubleshooting efforts for complex issues in collaboration with L3 and L4 support partners, including proactive management of alerts and participation in crisis management teams as required, regardless of working hours
- **Operational Excellence**: Influence and collaborate with product teams to prioritize and swiftly implement user stories focused on operational improvements
- **Automation**: Identify and implement automation opportunities to enhance operational efficiency across all tasks. Collaborate with CyberSec team for improving security measures.
- **Observability Utilization**: Use observability toolbox such as Nexthink, Dynatrace, ServiceNow, Azure Monitor, and AquaSec to identify and implement product improvements and automations aimed at enhancing incident resolution, product performance, and availability
- **Collaboration**: Collaborate with architects, DevOps, and L3 engineers to find solutions that improve product stability and reduce incidents with proactive, long-term approach
- **SRE Community Engagement**: Work with Central SRE, SIAM manager, and the SRE Community of Practice to leverage synergies and share best practices
**ARE THESE YOUR SECRET INGREDIENTS?**
- University bachelor’s or master’s degree
- Proven experience in Site Reliability Engineering, DevOps, or similar role
- Hands on expertise in specific tech domain (Microsoft 365 services: Exchange Online, Teams, SharePoint, and OneDrive; Azure Active Directory (AAD); Microsoft Viva Amplify; Microsoft 365 Copilot; Omnichannel Products (Twillio or Inforbip))
- Strong expertise in automation, monitoring, and performance tuning
- Strong collaboration and communication skills, with the ability to work effectively across teams
- Excellent problem-solving skills and the ability to work under pressure during incident resolution
- Fluent in written and verbal English
**ABOUT YOUR NEW TEAM**
We are a family of 33 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC - one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
**AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE**
Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value
**Benefits**:
- IT Equipment
- Medical Insurance
- Work with iconic brands
- Supportive team
- Work from home
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