Customer Service Representative

1 week ago


مصر, Egypt Intelcia Full time

Earn up to 13,000 EGP Net Salary. The Advisor I, Technical Support responds to basic technical and billing queries. This position assists external users of the client's technical services by answering questions and solving problems involved in their use.
- Providing technical support and helping with billing queries for customers in the United States of America.
- Assist external users of the client's technical services; identify, investigate, research, and provide solutions to user questions and problems.
- Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
- Troubleshoot basic customer technical issues.
- Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Fluency in English as you'll be dealing with US customers **" **Level upper intermediate **B2 "**
- Graduates, Gap Year, Dropouts, and Undergrads " with no attendance "
- Flexibility with night and overnight shifts

Created 20 years ago in Morocco and driven by a strong ambition, the Group has rapidly expanded its geographical presence and activities to support its clients in all their outsourcing operations in order to enable them to better focus on their core business and challenges. Intelcia’s know-how is derived from its ability to combine talents, technologies and processes to offer a tailor-made service and skills that meet international standards. Since 2016, Intelcia counts Altice among its shareholders, which it relies upon to help accelerate its international development. In 2020, Intelcia will continue to expand abroad with new locations in America, in the Caribbeans and other new destinations in Europe.



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