Senior Engineer Service Delivery ds

2 days ago


القاهرة, Egypt Giza Systems EG Full time

**Responsible for 1st level IT supports according to corporate standard IT policies and procedures.**
- Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer)
- Implement, maintain and adhere to corporate Information Security Policies
- Perform account creation/update activities (Mail, AD, Voice, etc..)
- Receiving & handling service desk tickets acting as level 1 support for all IT services and solutions used; desktop components; hardware, software, business solutions, etc.
- Performing all desktop support functions including but not limited to: OS support, laptop hardware troubleshooting, Printing support, voice system support
- Ensure the implementation of desktop policies and controls.
- Support all desktop hardware (PCs/Laptops, Printers, Voice, etc.) and report faulty equipment within the company to senior service delivery staff.
- Adhere to SLA’s (Service Level Agreements), defined for all types of IT services within scope.
- Share knowledge with team regarding resolution of unknown issues.
- Understand and implement IT processes
- Provide feedback contributing to process improvement/Revamp
- Contribute to knowledgebase by adding new technical problems/ errors and how to resolve them.

**Personal Skills**:
Good interpersonal skills

Good problem-solving techniques

Ownership and self-motivation

**Technical Skills**:

- Hands on experience with DELL EMC and/or Vendor File or Object storage and host base technologies
- Demonstrated Knowledge in File-based Migrations.
- Demonstrated knowledge of LAN/WAN technologies including SNMP, IP.
- Knowledge of Linux, and/or UNIX system administration concepts including network administration (NTFS/CIFS/NFS).
- Experience working autonomously and prioritizing multiple competing priorities.
- A demonstrated positive and proactive approach.
- Can influence others to achieve results.
- Fluency in English.

**Education**:
Bachelor’s degree in a relevant field.

**Job Details**:
Job Location

Cairo, Egypt

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Other

Joining Date

2024-11-01

Employment Type

Employee

Job Division

ARIA
IT

Career Level

Mid Career

Years of Experience

Min: 10

Degree

Bachelor's degree



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