IT Service Delivery Manager

5 days ago

القاهرة, Egypt Orange Business Full time

**Votre rôle**:
**Job Summary**:
We are seeking a highly skilled and proactive Service Delivery Manager (SDM) to oversee and manage the delivery of cloud infrastructure services with a strong focus on Kubernetes-based platforms. As an SDM, you will be responsible for ensuring seamless operation, meeting service levels, and driving continuous improvement within the infrastructure. You will work closely with support teams, clients, and service providers to optimize the performance of our cloud infrastructure, proactively identify gaps, and ensure exceptional service delivery.

**Key Responsibilities**:

- Platform Expertise: Develop a deep understanding of our hosting platform (CAAS CNP), including key stakeholders and operational roles.
- Support Process Optimization: Review and enhance the support process across different support levels, ensuring smooth issue resolution and service continuity.
- Best Practices & SLAs: Guide customers on best practices to prevent outages and maintain infrastructure SLA.
- Customer Collaboration: Build strong communication channels with customers (Application MOE) to understand their needs and implement improvements to the CAAS CNP platform.
- KPI & Performance Monitoring: Create and analyze CAAS CNP infrastructure KPIs to proactively detect gaps and improve system reliability.
- Service Improvement Plans (SIP): Identify improvement actions for any gaps or single points of failure identified in the infrastructure to maintain service continuity.
- Resource Capacity Management: Work closely with support teams and Design Authority to manage CAAS CNP resources, ensuring optimal capacity.
- Resource Utilization Reviews: Periodically review resource utilization and adjust to prevent bottlenecks.
- Communication: Maintain open communication with customers during planned and unplanned outages, providing regular updates.
- SPOC for CAAS CNP: Act as the single point of contact for CAAS CNP infrastructure and liaise with other support entities (Network, Security, GDO, DA).
- Service Provider Enhancement: Continuously review and enhance services provided by DA & GDO to address any detected gaps.
- Proactive Service Improvements: Work closely with DA & GDO to enhance services and avoid disruptions to the infrastructure.

**Votre profil**:

- Professional working experience of 5+ years.
- Technical understanding Kubernetes platforms, including deployment, monitoring, and troubleshooting.
- Knowledge of different cloud infrastructure platforms (AWS, Google Cloud, Azure) and container technologies like Docker.
- Overall knowledge about infrastructure monitoring tools such as Prometheus, Grafana, or ELK Stack.
- Experience as a Service Delivery Manager or similar role is preferred.
- Understanding of ITIL best practices and service management frameworks.
- Understanding of SAFe framework.
- Experience managing service levels (SLAs), key performance indicators (KPIs).
- Excellent communication skills with the ability to collaborate effectively with customers and different stakeholders.
- Ability to handle high-pressure situations, manage multiple priorities, and drive continuous improvement initiatives.

**Education & Certifications**:

- Bachelor’s degree in engineering, Computer Science, Information Technology, or related field.
- Certifications in Kubernetes (e.g., Certified Kubernetes Administrator - CKA) or Cloud (e.g., AWS Certified Solutions Architect) preferred.
- ITIL certification or similar service management certifications are an advantage.
- Perfect English spoken and writen, French is a plus

**Le plus de l'offre**:

- The SDM will work closely with cross-functional teams, fostering a culture of teamwork and open communication to ensure cohesive service delivery.
- Opportunities for training and certifications in cloud technologies and service management frameworks will be provided to support career growth.
- This position plays a key role in driving service excellencein cloud infrastructure services.

**Entité**:
Chief Technology Info Office
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI

  • Service Delivery Manager- Talent Management

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Manager - Talent Management for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Manager - Talent Management, you will be responsible for overseeing the delivery of Hiring, Pre-Employment, Onboarding and Offboarding services....

  • Service Delivery Manager

    6 hours ago

    القاهرة, Egypt CrossWorkers Full time

    **Title: Service Delivery Manager** **Industry: IT Software** **Reporting Line: Technical Director** **Position Type: Full Time** **Level: Senior** **Location: Cairo Office, New Cairo** **About the job**: You will be working with a high degree of freedom with reference to the Technical Director for CrossWorkers Egypt Ltd. However, you will also work...

  • Service Delivery Manager- Performance, Rewards

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Manager - Performance, Rewards & Mobility for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Manager - Performance, Rewards & Mobility, you will be responsible for overseeing the delivery of performance & rewards management...

  • IT Service Delivery Analyst

    6 hours ago

    القاهرة, Egypt Fosroc Full time

    **Vacancy**: **Job title** - IT Service Delivery Analyst**Department** - Administration**Close date** - 31st Oct 2024**Location** - Cairo*** **Job description**: **Job description** - he Service Delivery Analyst role is to deliver a high level of support to all JMH Group end-users across multiple sites, providing a high level of expertise and best practices...

  • Service Delivery Manager

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Manager - Data, Reporting & Analytics for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Manager - Data, Reporting & Analytics, you will be responsible for overseeing the delivery of data administration, HR reporting and...

  • Service Delivery Manager

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Manager - Data, Reporting & Analytics for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Manager - Time & Payroll, you will be responsible for overseeing the delivery of time & attendance, leave & absence, expense and payroll...

  • Service Delivery Associate

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Associate - Hiring for one of our partners, a global leader in the chemical industry field. **Job Summary**: This position will report to the Service Delivery Manager - Talent Management **Responsibilities**: - Hiring operations: - Execute and deliver end-to-end hiring services...

  • I&d Service Delivery Manager

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for an I&D Service Delivery Manager for one of our partners, a global leader in the chemical industry field. **Job Summary**: The IT Service Delivery Manager - IT Operations manages network performance and identity access management support, ensuring optimal network operation, data security, regulatory...

  • Delivery Manager

    6 days ago

    القاهرة, Egypt Giza Systems EG Full time

    **The main purpose of the delivery manager is creating delivery plans and leading delivery teams using the department delivery methodology (Scrum / Kanban) making best utilization of them for delivering software solutions and software services within committed budget and time schedule. - Guiding the team and organization on how to use Agile/Scrum practices...

  • Delivery Manager vois

    3 weeks ago

    القاهرة, Egypt Vodafone Full time

    **Role purpose**: Delivery managers focus on completing projects, controlling business processes, and making a company effective. Their focus on delivering a finished product or service may require them to prioritize a team's tasks based on improvements that need to be made to the product. Supervise projects using agile project management techniques....

  • Area Service Delivery Manager

    3 days ago

    القاهرة, Egypt Baker Hughes Full time

    **Area Service Delivery Manager - Pressure Pumping - North Africa** **Do you enjoy developing innovative solutions for our global customers?** **Do you thrive on managing complexity?** **Collaborate with others to build the best solutions for our business** We are the leader in well construction and production. Our innovative physical and digital...

  • Service Delivery Coordinator

    1 day ago

    القاهرة, Egypt Baker Hughes Full time

    **Service Delivery Coordinator - Drilling Services** **Do you like working in collaborative teams and solving critical issues?** **Are you passionate about Drilling Services?** **Join our Growing Team!** **Partner with the best** As a Service Delivery Coordinator, you will be responsible for: - Protect the health and safety of our personnel and the...

  • Extended Local Delivery Manager

    3 days ago

    القاهرة, Egypt Orange Full time

    **Votre rôle**: **Job Description**: Accountable for end to end management of all customer network orders/projects terminating in European countries ( UK, Benelux, GEA, Switzerland & NORDICS) starting the receipt of valid service requests from sales to handover or billing. Job includes: Coordinating provisioning for Network projects, assessing service...

  • Client Delivery Manager

    5 days ago

    القاهرة, Egypt SAP Full time

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Service Delivery Associate

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Associate - People Reporting & Analytics for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Associate - People Reporting & Analytics, you will play a crucial role in developing and delivering reports and analytics e.g.,...

  • Service Delivery Coordinator

    6 days ago

    القاهرة, Egypt Baker Hughes Full time

    **Do you like working in collaborative teams and solving critical issues?** **Are you passionate about Drilling Services?** **Join our Growing Team!** **Partner with the best** As a Service Delivery Coordinator, you will be responsible for: - Protect the health and safety of our personnel and the environment - Conduct all activities in line with our...

  • Service Delivery Associate

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Associate - pre-employment, onboarding and offboarding for one of our partners, a global leader in the chemical industry field. **Job Summary**: This position will report to the Service Delivery Manager - Talent Management **Responsibilities**: - Pre-employment and onboarding...

  • IT Service Delivery Specialist

    1 day ago

    القاهرة, Egypt Giza Systems EG Full time

    **Responsible for 1st level IT supports according to corporate standard IT policies and procedures.** - Follow up all the company custody, Fixed Assets (Laptops, PC and Servers) for (new staff, resigned staff, temporary custody and any custody transfer) - Implement, maintain and adhere to corporate Information Security Policies - Perform account...

  • Head of Order to Cash Service Delivery

    1 day ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Head of Order to Cash Service Delivery for one of our partners, a global leader in the chemical industry field. **Job Summary**: The Head of Order to Cash Service Delivery leads the Order to Cash team and manages the entire Invoice to Cash function for the Group by controlling and reviewing billing,...

  • HR Service Delivery Associate

    3 weeks ago

    القاهرة, Egypt Envision Employment Solutions Full time

    Envision Employment Solutions is currently looking for a Service Delivery Associate - Mobility and Assignments for one of our partners, a global leader in the chemical industry field. **Job Summary**: As a Service Delivery Associate - Mobility & Assignments, you will play a crucial role in executing the day-to-day operational activities of the end-to-end...