Admin Support Specialist

7 days ago

مصر, Egypt Johnson & Johnson Full time

ohnson & Johnson Consumer is recruiting for **Admin Support Specialist - Debit Notes **to be located in Cairo, Egypt.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of **our employees** and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of **Our Credo**. It’s a culture that celebrates **diversity** and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

**Role Summary**:
As part of the Egypt Admin Team, the Admin Support Specialist is responsible for the end to end processing of distributor claims and administrative tasks related to purchase order management, claim approval and settlement of such claims

**Duties & Responsibilities**:

- Create distributor purchase order requests in the system and own the maintenance of the purchase order until the order closure and payment to the distributor
- Collaborate with Business Unit Finance (BUF) requester on purchase request details; foster team spirit via effective collaboration with Distributors across the Middle East Region, local Business contacts, Help Desk and regional support teams
- Daily tasks include verification of received claims and follow up with Distributors for any correction, ensuring appropriate claim approval by Business partners in accordance with approval matrix; follow up on payment queries for Distributor claims
- Track and update distributor debit notes submitted via distributor SharePoint and pro-actively follow up on their status
- Record goods/service receipt in the eMarketplace (SAP Ariba) system based on Business Requester confirmation (positive and negative Goods receipt) in accordance with regional & spend type approval matrix
- Resolve any discrepancies in the request matching process (Mismatch, Request for Information) within target time (KPIs)
- Closure of Purchase Orders within 90 days of “Need by Date” of purchase request
- Ensure all purchase requests follow compliance protocols in accordance with Global, Admin Hub and Distributor SOP; ensure compliance with Corporate policies, procedures and internal controls
- Provide feedback for Debit Note OPEX accrual based on open PO review and local Business stakeholder’s feedback
- Support internal auditors with the execution of compliance activities and audit requests
- Support continuous process improvement in order to simplify and standardize processes, support optimization efforts, propose claim process improvements and cross cluster harmonization related to Debit Notes flow
- Develop strong connection with internal and external stakeholders to communicate and align Distributor debit note process standards and fulfill requirements
- Demonstrate communication and leadership skills to support and assist other team members within Admin Team
- Raise any issues faced in the process with direct supervisor

**Main performance measures (Performance Goals)**
- Timely payment for distributor claims within set payment terms
- Timely follow up on debit note completeness with Distributor
- Approval of debit notes - timely follow up with approvers based on approval matrix
- Resolution of discrepancies in matching process (Mismatch)
- Demonstrates Credo based leadership principles in all interactions with internal and external partners
- Ensure applicable company/healthcare, quality & BPRA compliance with all relevant country and EMEA requirements, company regulations, policies and procedures.

**Qualifications**

**Experience required**:

- Education: Bachelor degree
- Years of Experience: 3 years of experience in similar position or related accounting/finance/procurement experience
- Experience in dealing with distributors / suppliers within country and across the region
- Experience gained in a shared service center is an advantage
- Strong analytical & numerical skills
- Experience with Finance or Procurement systems preferred (Ariba, SAP)
- Self motivated, enthusiastic
- Location: Cairo, Egypt

**Leadership Behaviors Required**:

- **LIVE OUR CREDO**: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our Purpose
- **CONNECT**: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.
- **SHAPE**:Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to dri

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