Home-based German

2 weeks ago


مصر, Egypt Callnovo Full time

Callnovo Contact Center is a professional Canadian-based outsourced global call center with 16+ years of customer service outsourcing solutions. Currently, We are looking for an Experience Customer Retention Agent for one of our software account, who have German/English Bilingual languages ablilities.
- Support German working time, 8 to 12 hours per day, 4 to 5 days per week
- At least 1 year of Customer Service experience
- Fluent German & English language abilities
- Have a high degree of empathy, patience and resourcefulness
- Able to follow processes and instructions
- Good knowledge of a PC in Windows environment
- Be always ready to put the customer first and be passionate about helping others

Job Duties:

- Answering questions and solving issues regarding the customer's purchase

More Information:

- We will provide CRM & softphone system access
- A good Computer, Reliable internet access, and also a quiet work environment required
- Work from the comfort of your own home
- Callnovo's friendly management team and the service client will provide the necessary training to get your on board
- Monthly payment via Payoneer

Working shifts will depends on different campaigns

**Salary**: E£20,000.00 - E£24,500.00 per month

Application Question(s):

- Do you have any tech support experience?
- To save time, Can you provide us with your English CV & a self-introduction video in both English & German languages?

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- Fluent German & English languages? (required)


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