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Sales Lead

3 weeks ago

Mansoura, Egypt PepsiCo Full time

**Overview**

As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distrbutor Management operations related to order processing, replenishment, tracking, and reporting. Responsible to train and lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.

**Responsibilities** Functional Responsibilities**
- Provide support to PepsiCo Sales team and Distributors, enabling achievement of critical customer initiatives and KPIs including: monthly sales targets ,on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions
- Support PepsiCo export operations that include communications with supply chain, sales, shipping line, local brokers, and customers.
- Reminder for Distributor contract renewal (where applicable)
- Supervise monthly payment reconciliation for all credit customers including information (payment track record) for terminating customers (due to bad payment record or other reason)
- Review distributor and customer dashboards (Claims data, incentives, D&A)
- Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
- Drive and support continuous process improvement and standardization in order to increase efficiency
- Report shared service performance on Customer/Distributor Management order to Capability and Sales Lead
- Participate in regular operational review calls with Business Partners and Business Leaders
- Contribute to cross-functional and/or cross-hub projects.

**People Responsibilities**
- Work with other capability leaders within sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
- Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
- Discuss staff performance with management and make recommendations for staff development and succession planning
- Maintain relationship with client and business departments
- Manage team’s scope, workload and ad hoc requests
- Act as a point of contact for client Sales departments and multi-function business leaders
- Participate in regular operational review calls with Business Partners and Business Leaders
- Ongoing training of team members
- Identify and resolve recurring performance problems and improvement opportunities
- Train, coach and direct both the units staff and members of cross functional teams to insure continuous improvement in processes and functions

**Qualifications**
- Minimum 5 years of experience in Sales/Sales Operations/Supply Chain/Logistics
- Bachelor’s degree in a relevant discipline.
- 3-4 years of previous experience as planner, logistics specialist or customer account specialist including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
- Demonstrate sound financial acumen, data analysis strength with strong attention to detail
- Distibutors / Customer management capabilities
- Previous experience as a people leader
- Ability to provide superior customer service
- Propensity to learn PepsiCo software systems and MS Office programs
- Best-in-class time management skills, ability to multitask, set priorities, and plan
- Strong use of influencing skills to gain alignment
- SAP & PBI basic knowledge