Technical Support Specialist
1 week ago
**About Us**
Qoyod transforms how the world thinks about accounting, making conservative practices turn into bright, integrated solutions that empower accountants to become strategic decision-makers. Recognized for "Fastest Growing Accounting Solutions" in 2021 and "Best Place to Work" in 2022, Qoyod is the proof of innovation and excellence. Recognized as the best accounting solutions provider, we continue forging industry-leading partnerships that drive value creation. At Qoyod, our people are our biggest asset. We nurture a culture of teamwork, diversity, and innovation that empowers careers and shapes the future of business technology.
**Job Summary**
The Accounting Support Specialist is responsible for providing customer support related to accounting inquiries and services. This role involves assisting customers with accounting and technical issues, account reconciliation, and answering questions regarding invoices and payment processing.
**Responsibilities**
- Provide customer support for accounting inquiries, account reconciliation, and payment processing.
- Handle customer complaints and resolve accounting-related issues promptly and professionally.
- Maintain accurate customer records, process payments, and provide account status information.
- Collaborate with other teams to ensure smooth operations and compliance with company policies.
**Qualifications**
- Bachelor's degree in Accounting or a related field.
- More than 3 years of experience in accounting or customer support roles.
- Proven experience working in SaaS (Software as a Service) companies.
- Strong understanding of accounting principles and customer service practices.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in accounting software and tools, with a preference for experience in SaaS-based platforms.
- Strong attention to detail and organizational skills.
- Fluency in English (both written and spoken).
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