Technical Support Specialist
2 weeks ago
**About Us**
**Recent Incision Innovations**:
**Sterile Processing Program**
We believe in the power of listening and learning from healthcare professionals. Recently, we introduced an exciting addition to our platform - an interactive course designed specifically for the sterile processing department. Through extensive discovery and research, we identified a gap in the learning of sterile processing technicians. This course was crafted to address this need, providing essential knowledge and support.
**Assist**
One of our flagship products is our game-changing workflow support product for the operating room. This digital assistant streamlines processes, eliminates chaos, reduces stress, and maintains budget control. It's not just a product; it's a revolution in surgical care. And the best part? We're constantly working on enhancements and new functionalities, ensuring it remains at the forefront of innovation.
Today, Incision is the trusted go-to platform for thousands of medical professionals around the world. We are proud to serve as a hub where expertise and innovation converge, empowering healthcare professionals to deliver exceptional surgical care.
**What you will do**
- Provide first-line response to user queries and technical issues.
- Respond promptly and efficiently to support requests via various communication channels.
- Collaborate with internal teams to prioritize and resolve technical issues.
- Proactively communicate updates and progress to relevant stakeholders.
- Document support interactions and maintain accurate records.
- Continuously improve knowledge base articles and support resources.
- Stay updated on product features, known issues, and troubleshooting techniques.
**You might be the one**
- Bachelor's degree in IT, computer science, or a related field is preferred.
- English fluency is a must.
- Strong technical aptitude and troubleshooting skills.
- Proven experience in a multinational company is a plus.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical users effectively.
- Experience in technical support roles within a software company is required.
- Familiarity with support-related tools and technologies such as ticketing systems.
- Basic understanding of software development processes and methodologies.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
- Willingness to learn and adapt to new technologies and processes.
**What we offer**
- The opportunity to make an impact on improving surgical care worldwide
- Working in a true scale-up culture, mentality, and atmosphere
- A fun energetic team in Cairo, collaboration with colleagues in Amsterdam Head Quarters
- Full-time (40 hours per week) employment
- Immediate start
**Our Core Values**
**Impact & Excellence**
- We're on a mission to make a real impact, and our passion fuels every step of the journey.
- Excellence is not just a goal; it's our commitment to delivering the best in healthcare.
- Innovation is our driving force, and change is the canvas upon which we paint new possibilities.
**Learn, Grow, and Share**
- Our journey is all about growth and discovery, and we're excited to welcome individuals who thrive in the midst of change, ready to embrace whatever comes their way.
- Knowledge is a river we all dive into, helping each other along the way as we grow together.
**Teamwork Unleashed**
- Together, we're building greatness, and the excitement of this shared journey keeps us energized.
- Support isn't just a word; it's a way of life in our friendly, diverse community.
- Our team's diversity is our strength, and together, we relish every challenge as an opportunity for collective victory.
If you're an individual who shares our passion for making a difference in healthcare, we invite you to join us on this transformative journey. Together, we can continue to redefine the future of surgical care, one procedure at a time.
-
Technical Support Specialist
1 week ago
القاهرة, Egypt Interact Technology Solutions Full time**Job Overview**: We are seeking a **Technical Support Specialist** to provide exceptional IT support for end-users, acting as the primary point of contact between users and the IT department. The role involves handling both emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process....
-
Technical Support Specialist
7 days ago
القاهرة, Egypt Interact Technology Solutions Full time**Job Overview**: We are seeking a **Technical Support Specialist** to provide exceptional IT support for end-users, acting as the primary point of contact between users and the IT department. The role involves handling both emergency and non-emergency support requests, ensuring timely resolution, and providing clear communication throughout the process....
-
Technical Support Specialist
1 week ago
القاهرة, Egypt NCR Atleos Full timeAbout NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Description: Technical Support Specialist Job Summary: The technical...
-
Technical Support Specialist
2 weeks ago
القاهرة, Egypt Interact Technology Solutions Full time**Job description** - Receive end-user calls - Log the end-user calls through the customer’s internal ticketing system - Acting as the single point of communication for users & the IT department for all IT-related requests. - Answer emergency and non-emergency calls from 09:00am to 10:00pm and document important information. In addition, dispatch the...
-
Technical Customer Support Specialist
2 weeks ago
القاهرة, Egypt Parent ApS Full time(Remote Work) We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this...
-
Technical Support Specialist
2 weeks ago
القاهرة, Egypt Syrve Full timeWelcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 7500 customers worldwide and counting. **Our Mission**: At Syrve, our mission is to empower restaurants of all sizes to thrive in today's fast-paced and...
-
Technical Support Specialist
2 weeks ago
القاهرة, Egypt Windrose Academy Full time**Qualifications Required**: - Minimum 1 year of previous experience in Technical Support/Help Desk. - Bachelor’s Degree in Computer Science or Management Information Systems is a must. - Excellent knowledge of VLANs, DTP, and Inter-Vlan routing is a must. - Preferable Certificates: (MCSE or CCNA or ICDL or A+ and N+) **Description**: - Install and...
-
IT Support Specialist
2 weeks ago
القاهرة, Egypt Atlas Copco Equipment Egypt S.A.E. Full time**IT Support Specialist**: - Functional area: Information Technology- Country: Egypt- City: Cairo- Company name: Atlas Copco Equipment Egypt S.A.E.- Date of posting: Nov 13, 2024 Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working...
-
P2p Specialist
4 weeks ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Technical Support Specialist
4 weeks ago
محافظة القاهرة, Egypt Motorola Solutions Full timeCompany Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help...
-
Technical Support Specialist
1 week ago
القاهرة, Egypt Qoyod Full time**About Us** Qoyod transforms how the world thinks about accounting, making conservative practices turn into bright, integrated solutions that empower accountants to become strategic decision-makers. Recognized for "Fastest Growing Accounting Solutions" in 2021 and "Best Place to Work" in 2022, Qoyod is the proof of innovation and excellence. Recognized as...
-
Sales Support Specialist
5 days ago
القاهرة, Egypt ABB Full time**Sales support specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...
-
Technical Support Specialist
2 weeks ago
القاهرة, Egypt Parent ApS Full time(Remote Work) We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn. If this...
-
Cash Applications Specialist
4 weeks ago
القاهرة, Egypt Informa Global Support Full time**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Sales Support Specialist
5 days ago
القاهرة, Egypt ABB Full time**Sales support specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**: **This...
-
Technical Support Specialist Level 2
2 weeks ago
القاهرة, Egypt Arrow Electronics, Inc. Full time**Position**: Technical Support Specialist Level 2 - VMware by Broadcom **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS**we are at the forefront of new internet security...
-
Technical Customer Support Specialist
2 weeks ago
القاهرة, Egypt Maqsam Full time**Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region**designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With...
-
Technical Support Specialist Level 1
2 weeks ago
القاهرة, Egypt Arrow Electronics, Inc. Full time**Position**: Technical Support Specialist Level 1 - VMware by Broadcom **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS**we are at the forefront of new internet security...
-
M365 Technical Support Specialist
2 weeks ago
القاهرة, Egypt Upwork Full time**Company Description** Upwork, in collaboration with a leading American multinational technology company, is looking for** English-speaking Microsoft 365 Administrators(Business Advisors) to work the shift Monday to Friday from 1 pm-9 pm or 5 am - 1 pm UTC**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have...
-
M365 Technical Support Specialist
1 week ago
القاهرة, Egypt Upwork Full time**Company Description** Upwork, in collaboration with a leading American multinational technology company, is looking for** English-speaking Microsoft 365 Administrators(Business Advisors) to work the shift Monday to Friday from 5pm - 1 am UTC**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical...