Customer Support Specialist

1 week ago


القاهرة, Egypt IGT Solutions Full time

We seek knowledgeable French Speaking Customer Service Champions to become travel advisors at IGT Solutions in Cairo, Egypt — who can advise, plan, and manage our client’s travel itineraries.

As a travel advisor, you must communicate efficiently to understand each client’s needs, time, and budget constraints and arrange customized travel options accordingly. You would research and recommend flights, hotels, sightseeing options (domestic/international), and other travel-related services to the clients. Your ability to monitor and handle any concerns or issues relating to the client’s travel within a short interval will be critical for this position.

**Objectives of this role**
- Managing, planning and assisting with clients’ travel preferences and creating a tailored itinerary based on their budgets.
- Organising end-to-end services like booking tickets, accommodation, medical needs, travel, and transportation.
- Documenting and maintaining records of clients’ payments, invoices, and other travel-related bookings in a timely and accurate manner.
- Staying updated by attending seminars or conferences about the latest travel-related trends, regulations and safety measures to provide informed recommendations.

**Your tasks**
- Research all information regarding weather conditions, local customs, language, currency, and events to make the journey enjoyable.
- Provide exceptional client service with planning and booking business/leisure trips.
- Maintain relationships with clients, vendors, travel partners, and other stakeholders.
- Communicate with clients via phone, mail, or in person about the travel itineraries and address any concerns or questions they may have during or after their trip.
- Educate the clients regarding the cancellation policy, refunds or any penalties.
- Research and negotiate with travel vendors for the best possible rates and packages.
- Prepare marketing and promotional methods to sell tour itinerary packages.
- Stay informed about travel trends, regulations and industry-related news to offer the best possible service.

**Required skills and qualifications**
- Fluent in French plus English B1.
- Egyptian Nationality
- At least 1 year of customer service experience.
- College Graduate.
- Basic computer skills and a knack for customer service.
- Team players with excellent problem-solving abilities.

Pay: E£20,600.00 - E£22,600.00 per month



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