IT Operations Engineer

2 weeks ago


القاهرة, Egypt ITS Information Technology Solutions Full time

**Job Summary**:
**Key Responsibilities**:

- Troubleshoot and resolve infrastructure issues related to servers, networks, storage, and cloud environments.
- Respond to incidents, alerts, and service requests, ensuring efficient resolution within SLAs.
- Collaborate with different IT teams (Network, Security, DevOps, etc.) to escalate and resolve complex issues.
- Perform routine maintenance and system updates, including patching, backups, and security audits.
- Document incidents, resolutions, and standard operating procedures (SOPs) for continuous improvement.
- Automate repetitive tasks and optimize system performance using scripting (PowerShell, Python, Bash, etc.).
- Ensure security compliance by monitoring vulnerabilities, threats, and unauthorized access.
- Participate in shift-based operations, including nights, weekends, and holidays as required.

**Qualifications & Skills**:
Required:

- Bachelors degree in computer science, Information Technology, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, network/system administration, or NOC environment.
- Strong knowledge of Windows/Linux servers, networking (TCP/IP, DNS, DHCP, VPN, VLANs).
- Experience with monitoring tools (SPLUNK, SCOM, Zabbix, Instant, etc.).
- Familiarity with ticketing systems (ServiceNow, Open Text, Remedy, etc.).
- Basic scripting skills (PowerShell, Bash, Python) for automation.
- Understanding of IT Problem Management and incident response procedures.
- Ability to work in a 24/7 rotating shift and handle high-pressure situations.

**Preferred**:

- Certifications such as ITIL.
- Experience with virtualization technologies (VMware, VCF.)
- Familiarity with log management and Ticketing systems.



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