Renewals Specialist
1 week ago
Details
Required Experience 1 - 3 Years
- Department Customer Operations
- Career Level5
Position Location Cairo
**Skills**:
Excel
Excellent English
Telesales
Requirements and responsibilities
**Requirements**:
- Manage a portfolio of large accounts and understand their business goals and challenges to help achieve renewal targets
- Define and execute your success plan strategy for maturing and expanding customer accounts by establishing and managing relationships and understanding critical success factors
- Responsible for the Renewals of contacts of existing partners
- Become a Trusted Advisor to key Customer stakeholders to enhance overall customer experience
- Work with internal cross-functional counterparts in Sales, Product, Engineering and Professional Services to evolve, scale, and improve our customer’s experience
- Maintain customer satisfaction by removing roadblocks, and influencing product roadmaps in support of our existing customers
**Requirements**:
- Bachelor’s Degree in relevant discipline or equivalent experience
- 1-3 years of relevant experience
- Deep understanding of a SaaS Customer engagement
- Renewals experience
- Strong relational skills to establish Trusted Advisor relationships with large complex Enterprise Customers
- Strong organizational/time management skills and the ability to manage multiple Customers
- Can work independently and as part of a distributed team
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