Renewals Specialist

5 days ago


مصر, Egypt Liferay, Inc. Full time

**About Liferay**

Liferay, Inc. is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex digital challenges. Liferay Experience Cloud is an all-in-one solution that unites our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, reducing the time to market and allowing for accelerated innovation - serving notable customers across the globe such as Airbus, US Bank, Honda, and Desjardins.

But we don’t just make awesome software, we are also fueled by a greater-than-profit vision. By building a vibrant business, making technology useful, and investing in communities, we make it possible for people to reach their full potential to serve others. We give our employees five days off to volunteer at charities they’re excited about, and Liferay donates 10% of our profits to charities around the world. Oh, we’re also self-funded which gives us the freedom to work on whatever we think brings the most value to customers and communities in the long run

**About You and this Role**

You love working in cross-functional teams for the purpose of driving growth and retention. You possess a self-starter mentality and are proactive in your approach with engagement of internal customers. You will be responsible for driving the retention of existing Liferay customer subscriptions in an assigned book of business and understand the need to find ways to increase revenue, drive longer-term subscription commitments from active customers, and also ensure operational efficiencies.

**Key Objectives**
- Driving Higher Renewal Revenues: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned book of business. Responsible for all operational tasks related to the renewals process: cross-functional coordination, administration, paperwork, and customer communications.
- Increasing Average Contract Value and Multi-Year Agreement Mix: Responsible for negotiating incremental contract value and term-length directly with customers.
- Ensure you meet SLA’s outlined in the Playbook regarding subscription renewal dates and processes to support the Customer Success and Account Management teams.
- Partner with Account Management and Customer Success teams to ensure customer retention of active subscriptions.
- Provide accurate weekly and monthly updates on sales activities, forecasts and pipeline reviews by creating reports from Salesforce, Clari, and other tools.
- Ability to independently assess a problem and bring solution options to the table in order to work to a resolution.
- Approach subscription renewals in a detailed oriented and timely fashion, with demonstration of strong time management skills.
- Strong interpersonal skills to maintain your internal and external customer relationships.
- Excellent communication skills, both in written and verbal format.
- Exhibit Liferay Core Values (Grow and Get Better, Produce Excellence, Value People, and Servant Leadership).

**Preferred Qualifications**
- University degree or equivalent experience
- Humble team member who brings out the best in others
- Experience working with software sales, particularly subscription or licensing renewals
- Experience collaborating with finance, legal, and operations teams
- Experience using Salesforce
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) and GSuite (Google Docs, Sheets, Slides)

**What We Offer**
- Salary package w/ competitive benefits according to qualifications and experience
- Opportunities to take responsibility, grow professionally, and Stay Nerdy
- A positive and collaborative work culture
- Check out what employees say about us on Glassdoor
- Working at a leading open-source company

**Equal Opportunities Employer - Statement


  • Renewal Specialist

    7 days ago


    مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Renewal Specialist

    7 days ago


    مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Renewal Specialist

    4 days ago


    مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...

  • Renewal Specialist

    6 days ago


    مصر, Egypt DocuSign Full time

    **Company Overview**: Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until...

  • Renewal Specialist

    3 days ago


    مصر, Egypt DocuSign Full time

    **Company Overview**: DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing...


  • مصر, Egypt Webhelp Full time

    **Customer Service/Support** **Location** - Alexandria, Egypt*** Job Title: Associate Customer Acquisition Specialist **Job Description**: The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts....

  • HR Specialist

    1 week ago


    مصر, Egypt Interact Technology Solutions Full time

    **Responsibilities** - Handle Social insurance and Labor office transactions - Fill and correspond documents to social and labor office ( social insurance requests and cancellations, form 2, indebtedness, emergency aid funds) - Update and renew employee contracts and promotions on HITs system. - Draft and keep records of employee custodies “Laptops and...


  • مصر, Egypt Renewal and Reward Center (RRC) Full time

    **Renewal and Reward Center (RRC) at Dammam. Saudi Arabia is hiring Marketing Specialist** **Responsibilities**: Develops and executes a plan for discovering and securing new business opportunities locally, and nationally. Evaluates, determines, and realizes quarterly business growth goals. Represents the company at trade shows, meetings with new clients...


  • مصر, Egypt DAI Full time

    Job Title_: Communications Specialist - Project_: Business Egypt - Reports to:_ Communications Manager - Location:_ Cairo, Egypt - Period of performance:_ One year (renewable) - **PROJECT BACKGROUND** The Business Egypt Program is a five-year, USAID-funded program implemented by DAI. Business Egypt aims to substantially increase sales revenues and...


  • مصر, Egypt OneHealth Full time

    OneHealth is a world-class healthcare provider present in Egypt, Nigeria & expanding in Africa; offering high-quality medical services alongside a unique customer journey. The goal is simple - to revolutionize the healthcare industry through a seamless customer experience, whether it is in physical branches via state of the art medical centers or virtually...


  • مصر, Egypt Tagaddod Full time

    Tagaddod is currently seeking an experienced HR Operations Specialist to join our team. In this role, you will be responsible for managing the day-to-day HR operations. If you have a strong background in HR operations, excellent attention to detail, and a passion for delivering exceptional HR services, we would love to hear from...


  • مصر, Egypt Johnson & Johnson Full time

    Johnson & Johnson Medical is recruiting for **Regulatory affairs Specialist** to be located in Cairo, Egypt. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....

  • HR Specialist

    4 weeks ago


    مصر, Egypt Inova EG Full time

    Handling the operational/administrative aspect of the HR department. - Responsible for the recruitment process (which includes coordinating job posts, screening, sourcing, and selection), interview process, creating a pipeline for future vacancies, Training, and development. - Conduct initial orientation to newly hired employees. - Process documentation and...


  • مصر, Egypt Flairstech Full time

    Provide strategy and guidance to maximize product adoption and best practice adherence resulting in measurable business impact. - Meet & exceed renewal and expansion forecasts and quotas for existing accounts. - Identify new opportunities and areas for growth and expansion. - Understand Customers’ goals and objectives. - Utilize resources offered by...

  • Presales Specialist

    6 days ago


    مصر, Egypt SAP Full time

    **We help the world run better** **Roles and responsibilities** Presales Specialist works closely with SAP sales and after-sales organizations and the SAP ecosystem to define an account strategy focused on target business and IT architectures, facilitate adoption of designed Cloud architectures and help renew and expand SAP's customer footprint. Account...

  • Primary IT Specialist

    2 weeks ago


    مصر, Egypt New Cairo British International School Full time

    **Job title**:Primary IT Specialist **Employed by**: NCBIS - to support the vision, positive ethos and policies of the school **Qualifications**: Degree and PGCE or BEd; QTS or appropriate teaching qualification. **Experience**: Minimum 3 years teaching or other relevant experience. **NCBIS** is the leading British international, not-for-profit school in...

  • Accounts Receivable

    4 days ago


    مصر, Egypt Premier Services & Recruitment Full time

    Job Description & Specification: We rely on a meticulous financial system to drive business forward. Our accounts receivable department keeps that system running smoothly by managing all commissions transactions related to Bank Guarantees (issuing - renewals) as well as Cash influx with regard to the collecting payments from company clients. We’re...


  • مصر, Egypt PepsiCo Full time

    Overview: The Standards Exception Associate Specialist is an additional role within Information Security Policy and Exception team. The Standards Exception team reviews, facilitates, monitors and escalates Standards Exceptions to ensure any non-compliance to Standards has the appropriate risk documented and accepted. In addition, this position will follow up...


  • مصر, Egypt PepsiCo Full time

    **Overview** The Standards Exception Associate Specialist is an additional role within Information Security Policy and Exception team. The Standards Exception team reviews, facilitates, monitors and escalates Standards Exceptions to ensure any non-compliance to Standards has the appropriate risk documented and accepted. In addition, this position will...


  • مصر, Egypt Shell Full time

    **The Role**: **Where you fit In** Rashpetco/ Burullus is a Joint Venture company operating one of Egypt’s largest gas fields. The JV is the operator of WDDM Field supplying gas to the National Grid for internal use, and to the adjacent ELNG plant for liquids export. Shell is a major partner in both Rashpetco and ELNG. The JV also receives and exports 3rd...