Current jobs related to Operations Lead - مصر - Envision Employment Solutions

  • Lead, Operations

    7 days ago

    مصر, Egypt اورنچ مصر Full time

    About the job Lead, Operations - ICT **Join Orange Egypt as our Lead, Operations - ICT!** Are you ready to take charge of our technical support and incident management operations? At Orange Egypt, we're seeking a proactive and dynamic individual to lead our team in ensuring the smooth functioning of our ICT infrastructure. Here's what you'll be doing: -...

  • Commercial Operations Lead

    1 day ago

    مصر, Egypt Property Finder Full time

    Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and...

  • Operations, Lead

    1 week ago

    مصر, Egypt اورنچ مصر Full time

    About the job Operations, Lead **Purpose of the job** **Duties and responsibilities** - Perform the daily check on the Digital Services systems. - Contribute to all development and fixing activities on both BE and FE - Basic knowledge of.Net, SharePoint and Java - Accept and validate new features implementation, software upgrades and new products and...

  • Security Operations Lead

    1 day ago

    مصر, Egypt LXT Full time

    **Job Summary**: The Security Operations Lead is responsible for crafting and maintaining advanced security architectures throughout the organization, focusing on both cloud-based and enterprise-wide systems. This role blends strategic oversight with technical implementation, ensuring robust protection of the IT environment in line with business goals and...

  • Operations Team Lead

    2 weeks ago

    مصر, Egypt Shell Full time

    **The Role**: **Where you fit In** Rashpetco/Burullus is a Joint Venture company operating Egypt’s largest gas fields. The JV is the operator of two fields which supplies gas to the National Grid for internal use and to the ELNG Plant adjacent to the field for export. Shell is a major partner in both Rashpetco/Burullus & ELNG. The Operations Support AGM...

  • Hcdx Operations Lead

    1 week ago

    مصر, Egypt Majid Al Futtaim Full time

    **ROLE DESCRIPTION** **_Title: - ** **_Job Category:_** - HCDX Operations Lead_ - Senior Manager_ **_Role Holder (if currently filled):_** **_Role Archetype:_** - Vacant_ - Team Leader**_Division/Department:_** **_Career Level:_** - GS - Human Capital - HCDX- Management**_Reporting to:_** **_Location:_** - VP Human Capital Delivery-...

  • Technical Operations Lead

    2 weeks ago

    مصر, Egypt Johnson & Johnson Full time

    Johnson & Johnson is recruiting for a **Technical Operations Lead** located in **Cairo, Egypt.** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of...

  • Vas Operation Team Lead

    6 days ago

    مصر, Egypt Ericsson Full time

    **About this opportunity** We are now looking for a VAS Operation Team Lead who will be responsible for the leading, coordination, management, execution and reactive maintenance within the team activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are...

  • It

    2 hours ago

    مصر, Egypt Lead Foundation Full time

    Manage daily operations of the IT department Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction Bachelor’s Degree in Information Technology, Computer Science or related field required Medical Insurance Social Insurance Annual bonus

  • Operational Excellence Lead

    6 days ago

    مصر, Egypt LXT Full time

    LXT is an emerging leader in AI training data to power intelligent technology for global organizations. In partnership with an international network of contributors, LXT collects and annotates data across multiple modalities with the speed, scale and agility required by the enterprise. Our global expertise spans over 115 countries and coverage for more than...

Operations Lead

3 weeks ago

مصر, Egypt Envision Employment Solutions Full time

**Ready and hungry for a new adventure? You are definitely in the right place
We at **Envision Employment Solutions** are always on the look for top talents around the globe and matching them with our partners' hiring needs, to help them build and scale
- Our partners offer awesome work environment, competitive salaries, full benefits, and many others perks.**Our Hiring Process**:
**2. **During the call we will go through your resume and discuss the opportunities we have for you in details. We would love to learn a little bit about you, about your work experience and your career's goal. We will also be able to answer any questions you might have.
- ____________________________________________________

**Envision Employment Solutions** is currently looking for an **Operations Lead** for one of our partners, a multinational bank.

**Job Summary**:
The Operations Lead owns the mid
- and back-office operational processes of the entity, provides input to the entity's team on the implications of customer journey design on back-office processes.

**Responsibilities**:

- Build up and manage new digital business line operations and collections
- Provide requirements for building entity's operations and design all operations processes
- Draft, develop, revise and implement operational policies, procedures, and protocols applicable to the back office of the entity
- Maintain overall day to day control of the back office and general affairs operations
- Own the value chain of mid and back-office processes for the entity
- Clear operations requiring manual intervention - e.g. customer acceptance after verification against AML and KYC rules or transaction processing
- Follow up on operations being processed by other departments (e.g. compliance, credit) to ensure customer requests are addressed
- Drive continuous improvement, process innovation and automation initiatives in Operations to drive quality, productivity, and efficiency
- Support the entity's team in building the entity by providing input on customer journey redesigns and their implications on the mid
- and back-office supporting operations
- Redesign core operations and document process specifications to be in line with the front-end
- Translate business strategy into operational requirements
- Leverage process automation research to drive speed and efficiency
- Conduct process design workshops with key stakeholders and collect / summarize results
- Assess processes’ performance using relevant predefined KPIs and benchmark results using internal and external data
- Provide expertise on process issues and support on potential solutions to be considered by the team
- Coordinate as needed with entity's Operations to develop operational strategy and ensure alignment of processes
- Draft, develop, revise and implement operational policies, procedures, and protocols applicable to the back office of the entity
- Oversee and manage admin and execution of product offerings and coordinate with relevant entity department heads to ensure mitigation of credit, operational, legal and risk frameworks
- Manage internal and external audits and ensure adherence to compliance procedures
- Prepare work schedules and assign duties to mid
- and back-office staff
- Compile reports on operational functions
- Conduct staff meetings with different department heads to align on operational matters
- Oversee automated processes for the entity to ensure efficiencies and accuracy of automation, in addition to coordinating adjustments to and changes of automated processes when needed

**Requirements**:

- Bachelor’s degree in business, management, or relevant field
- 5+ years of retail, Commercial or Digital banking experience
- 3+ years in automated back-office processes in a tech environment
- Lean Six Sigma Certification (Optional)
- Experience in “customer administration”, maintenance of customer records on a core platform, dealing with customer requests, payment queries, and management reporting.
- Knowledge of Egyptian regulatory requirements.
- Knowledge of Egyptian payment systems.
- Experience in delivery of change initiatives from a business perspective
- Passionate about technology and building a customer experience-led entity.
- Being hands-on, great at execution, and caring about the day-to-day details.
- Knowledge of card processes.
- Knowledge of the reconciliation process; i.e. checking the entity's account balances against transactions.
- Experience dealing with regulated complaints.

**Benefits**:

- Health insurance
- Learning, development and career progression

**Envision Employment Solutions is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Come join us