Care Technical Manager

2 weeks ago


مصر, Egypt NOKIA Full time

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

**What you will learn and contribute to**

Are you passionate about solving problems?
As part of our team, you will:

- Act as a liaison on technical issues between customer and Nokia suport organizations.
- Research reasonable Customer requests on hardware and software configurations.
- Perform daily system heath check together with daily performance stats.
- Provide the required support to NOC team in order to monitor the system and assure the optimum performance.
- Assist with data collection and analysis.
- Provide support to help research, identify and isolate technical problems that occur in Nokia-supplied products due to multi-vendor system growth or call processing issues.
- Research reasonable Customer questions on call processing issues

**Your skills and experience**

You have:
8+ years in customer and project or care management

PMP certiication is an advantage

Bachelor's degree in computer, electronics, telecomunications engineering or related field

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.


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