Senior Operations Specialist
2 weeks ago
**About us**:
Soum is on a mission to revolutionize e-commerce in the MENA region and beyond by building the most convenient and trustworthy re-commerce marketplace in the region. We're reshaping how C2C marketplaces operate, making buying and selling second-hand products seamless and reliable. Since our launch in July 2021, Soum has become one of the fastest-growing startups in the region, achieving rapid expansion in both our team and product offerings. In recognition of our impact and growth, we were proudly named one of the **Top 10 LinkedIn Startups in Saudi Arabia for 2024**.
**Job Summary**:
As the Senior Operations Specialist, you will oversee critical operational processes, focusing on order management, dispute resolution, logistics coordination, and frontline operations to ensure seamless business operations.
**Key Responsibilities**:
- Manage order processing workflows and resolve operational issues
- Coordinate and optimize order management, dispute resolution processes, and frontline activities
- Support logistics operations to ensure timely product handling and delivery
- Analyze operational data to identify trends and areas for improvement
- Assist in the development and implementation of operational policies
**Qualifications**:
- Bachelor’s degree in Engineering, Business, Operations, or a related field
- 3-5 years of experience in operations within e-commerce or logistics
- Strong analytical and organizational skills
- Proficiency in data analysis and process optimization
- Meticulous attention to detail with a focus on operational accuracy
- Fluency in Arabic and English, with excellent verbal and written communication skills
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