Current jobs related to Customer Service Director - Mansoura - Orange Business

  • Customer Service

    2 weeks ago


    Mansoura, Egypt Amir Elbaz Full time

    **Job summary /purpose** The Customer Service Unit is the focal point of Amir corporation, serving customers’ needs and cross-sell Asal services. The Customer Service Team Leader is responsible for all customer service unit, handles customers’ inquires and the delivery of their needs, and ensure Amir policy and procedures are implemented. He/She ensures...

  • F&b Director

    1 week ago


    Mansoura, Egypt Paradise Inn Group for Hotels and Resorts Full time

    **About the Job** **Job Title: F&B Director.** **Location: Alexandria, Egypt.** **For non-residents of Alexandria, we offer full board lodging in the hotel.** **Medical Insurance is part of our package.** **Job description**: - We are looking for an experienced F&B Director who will be in charge of managing all F&B operations and offering top-notch...

  • Customer Service

    1 week ago


    Mansoura, Egypt Nok Human Capital Full time

    I'm hiring Fluent English speakers as Customer Service Representatives with the below benefits: No Experience needed If you are interested, please text on WhatsApp: 01012988825 Ability to commute/relocate: - Cairo: Reliably commute or planning to relocate before starting work (preferred)

  • Iot Sales Director

    2 days ago


    Mansoura, Egypt Canonical - Jobs Full time

    Canonical's mission is to enable high security for billions of internet connected devices, bringing the very best of open source to power the devices of world class companies serving industrial, enterprise and consumer markets and taking smart compute to the very furthest edge. Ubuntu Core is the ultra-reliable OS for next generation embedded environments....

  • Customer Service

    12 hours ago


    Mansoura, Egypt CTC Academy Full time

    CTC Academy is now hiring Customer service for (Dokki / Roxi / Maadi / El haram / October area). Working hours 8 hrs per day 6 days per week will be from 10 a.m. to 6 p.m or 12:8 or 2:10. after Ramadan. all staff are expected to: *Works CTC Academy after obtaining CTC Instruction / Training / System orientation. Employment Type Full Time Years Of Experience...


  • Mansoura, Egypt Sibelco Australia Full time

    **Sibelco is a global leader in material solutions. Sibelco sources, transforms and distributes specialty industrial minerals - particularly silica, clays, feldspathics and olivine - and is a leader in glass recycling. Sibelco's solutions support the progress of modern life and serve industries as diverse as glass, ceramics, construction, coatings, polymers...


  • Mansoura, Egypt International Flavors & Fragrances Full time

    Customer Service Tasks: - Create Sales orders (order placing) - Contact customers & know their forecast every quarter. - Helping Sales Mangers in issuing a new order according to quantities required by customers. - Follow customer's needs and deliver material on time. - Revising stock position every week to check inventory - Send local sales report every...

  • Area IT Director

    3 days ago


    Mansoura, Egypt Paradise Inn Group for Hotels and Resorts Full time

    **Area IT Director (Hotels Experience)** We are looking for an **IT Director Hotels Experience** to ensure the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. - ** Hotels experience is a must.** **Requirements for Hotel IT Director**: - Diploma or Vocational Certificate in Computer Science...


  • Mansoura, Egypt أكاديمية فيوجن لتعليم الجرافيك والميديا Full time

    registrations, customer services and phone calls, online marketing and reservations and courses centre coordinator. أكاديمية فيوجن المعتمدة من كبري شركات الجرافيك العالمية لتعليم و تأهيل و احتراف تلك البرامج تدريب معتمد وشهادات دولية منذ 2007


  • Mansoura, Egypt KidZania Cairo Full time

    Min of 2 years of experience as guest relation officer, or Customer Service Supervisor.A self-motivated person with a passion for excellent customer service, attention to detail and a good financial awareness.Ability to perform job functions with attention to detail, speed and accuracy.Follow directions thoroughly.Understand guest’s service needs.Work...

Customer Service Director

3 weeks ago


Mansoura, Egypt Orange Business Full time

**About the role**:
**Responsibilities**:
The Customer Service Director is accountable for the provision of day-to-day coordinated delivery of agreed contractual solutions and services for a given customer. This includes the following:

- Overall responsibility for the quality of service and customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions
- Accountable for accuracy of billing for services delivered
- Proactively identify and scope opportunities for service enhancement providing customer cost reductions and greater value generation
- To position Service Management product offering in response to Customer needs
- To be the Customer’s primary senior point of contact within Orange, for all escalated Service-related issues.
- Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed Service levels in order to deliver exceptional service and acknowledged customer value; focus on beating the target.
- Engagement in organic growth orders / upgrades
- Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures.
- Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place.
- Lead Service Improvement Program; manage customer expectations; interpret high-level dashboard of all operations to customer (sponsor / service director).
- Help customer up-scope existing contracts; help visualize the enhanced value and assist CBU / ECT to build the business case / sales presentations.
- To ensure availability of adequate and timely reports which include measurements against Customer SLAs on Quality, Change and Performance of the services provided to the Customer.
- Win trusted status as the extended member of customer’s service team.
- Optimize operational processes to match economic balance between Orange Business Services industrialized processes (factory deliverables) and customized requirements.
- Lead the post sales service managers assigned to the account and ensure all are working together to bring a high level of customer
- To assist in Service Management Contract negotiation in parallel with Account Manager/Director where requested.
- To assist in RFP solutions and provide pre-sales presentations to customers when required.

Interface with the customer at Senior Management level on a regular basis and conduct periodic executive service reviews.
- To assist CSM Management team in developing Service Management revenue opportunities on new business.

**About you**:
**Required Skills**:
**Qualifications**:

- Degree level (Bachelor or equivalent); ITIL certification, MBA is a plus
- 12+ total years of experience
- Customer Service Excellence / Face-to-face customer interaction advanced experience
- Multi-disciplinary experience in customer-facing roles
- Proven track record in managing multiple Service Management teams / third party vendors
- Experience in Service Management/project management (performance, risk and cost control);
- Proven leadership skills with virtual teams
- Budget management and cost controlling experience

**Skills**:

- Language Skills: English fluent (spoken & verbal)
- Technical Skills: good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
- Soft Skills: good communication, negotiation, presentation, organization skills
- Can work well under pressure and can handle escalations calmly and competently.
- Proactive, can-do attitude
- Diplomacy, tact and multi-cultural awareness
- Tenacity and persistence

**Additional information**:
**Required Skills**:
**Qualifications**:

- Degree level (Bachelor or equivalent); ITIL certification, MBA is a plus
- 12+ total years of experience
- Customer Service Excellence / Face-to-face customer interaction advanced experience
- Multi-disciplinary experience in customer-facing roles
- Proven track record in managing multiple Service Management teams / third party vendors
- Experience in Service Management/project management (performance, risk and cost control);
- Proven leadership skills with virtual teams
- Budget management and cost controlling experience

**Required Skills**:

- Language Skills: English fluent (spoken & verbal)
- Technical Skills: good knowledge of Network, IT Services, Mobility, Voice and/or integration solutions and technologies
- Soft Skills: good communication, negotiation, presentation, organization skills
- Can work well under pressure and can handle escalations calmly and competently.
- Proactive, can-do attitude
- Diplomacy, tact and multi-cultural awareness
- Tenacity and persistence

**Department**:
Global Delivery & Operations

L’ambition d’Orange Business est de devenir l’intégrateur réseaux et numérique de référence en Europe, en nous appuyant sur nos forces autour des solutions de connectivité nouvelle génératio