Digital Infrastructure Solution Expert

2 weeks ago

القاهرة, Egypt Orange Business Full time

**Votre rôle**:
**Solution Expert - Role Overview**

A **Solution Expert** is a trusted advisor who helps clients **optimize operations, enhance efficiency, and drive digital transformation** by leveraging strategic and technical expertise.
- Guide clients through their **digital and technological journey**, analyzing requirements and designing innovative solutions.
- Serve as the **go-to expert** for solution architecture across the **entire client contract lifecycle** (from business development to implementation and operations).
- Build and maintain **strong relationships** with clients, vendors, and internal teams.
- Assist **business and IT leaders** in defining digital strategies, roadmaps, and transformation plans.
- Assess **risks, benefits, and business cases** to support investment decisions.

**Impact**

By combining **strategic vision and technical expertise**, the Solution Expert **unlocks the full potential of technology** for clients, ensuring long-term success in an evolving digital landscape.

**Key Responsibilities**
- ** Trusted Advisor**: Recognized as a **functional and technology expert** on Orange Business products, services, and solutions.
- ** Innovation Leadership**: Work with customers to understand their **innovation requirements**, identify opportunities, and provide **solution leadership** and **quality management** in collaboration with the Solution Lead.
- ** Strategic Deal Support**:

- Assist in shaping deals by capturing and translating customer needs into tailored solutions.
- Support Solution Leads in aligning internal technology solutions.
- Position Orange as a **preferred vendor** to influence or preempt RFPs/RFIs.
- ** Agile Transformation Consulting**: Guide organizations in **adopting Agile methodologies** (Scrum, Kanban) to enhance flexibility and responsiveness.
- ** Training & Change Management**: Provide guidance and training to **customers, partners, and internal teams** to facilitate adoption of new technologies and processes.

**Votre profil**:
**Knowledge, Skills, and Experience**:

- ** Solution Development & Delivery**:

- Ability to **analyze customer objectives** and create **structured, high-quality solutions** within deadlines.
- Strong **presentation, communication, and negotiation skills**, effectively engaging customers and internal teams.
- Capable of leading a **virtual solution team** and working in a **matrixed, international environment**.
- Ability to **visualize, simplify, and articulate** complex technical and business solutions.
- Experience in **process development, optimization, and industrialization**.
- ** Technical Expertise**:

- In-depth knowledge of **Digital Infrastructure Strategic Value Proposition (DI SVP)**, including **solution blueprints and technology trends**.
- Hands-on experience with **Agile methodologies** (Scrum, Kanban).
- Proficiency in **digital and telecommunications products, processes, and tools**.
- Familiarity with market technology **evolutions and trends** in telecom and IT.
- ** Business Acumen & Strategy**:

- Strong **commercial acumen** with the ability to understand financial and legal concepts.
- Strategic thinker with a **deep understanding of market trends, technical, and business challenges** in the communication industry.
- Ability to integrate **project work with Knowledge Management concepts and principles**.
- Experience in **business development and sales**, positioning solutions to customer needs.
- ** Soft Skills & Leadership**:

- Excellent **organizational, coordination, and leadership skills**.
- Client-focused with strong **interpersonal and stakeholder management abilities**.
- Ability to **innovate, drive process improvements, and optimize workflows**.
- Proven ability to work under **pressure and across different cultures**.
- Fluent in English, with proficiency in solution development.
- ** Education, Qualifications, and Certifications**:

- ** Degree in Engineering, Science, or a related field**, or equivalent relevant experience.
- Certifications from leading vendors in **connectivity (Cisco, Fortinet, Palo Alto, etc.)**.
- Desirable:

- ** Cybersecurity certifications**.
- ** Cloud certifications** (e.g., GCP).
- ** Experience Requirements**:

- ** Senior Solution Expert**:6-10 years** of industry experience.
- Proven track record in **building client relationships**, **solution positioning**, and delivering **conceptual/technical architectures** aligned to customer needs.
- Experience working in **geographically distributed teams** within an **international environment**.

**Le plus de l'offre**:

- Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
- Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
- Professional development: training programs and upskilling/re-skilling opportunities
- Career growth: Internal growt

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