Program Manager
7 days ago
Career Level:
**Managerial**
- Employment Type:
**Full time**
- Function:
**Project Management**
**Overall Scope**:
Responsible for managing a group of projects that falls under a line of business. S/he is also responsible for monitoring program performance across the lifecycle starting from initiation until closure to ensure program success. Maintain successful relationships with clients and own growing business within the program. Participate in enhancing the PM processes and initiatives and act as people manager for all employees within the program; ensuring both high performance and employee engagement.
**Responsibilities**:
Delivery
- Manage the delivery of the assigned program to ensure successful delivery in terms of quality, meeting deadlines and cost
- Manage customer expectation and needs and work on enhancing customer satisfaction
- Liaise with customers to show value proposition and differentiation and act as business partner by providing ideas, recommendations & consultancy
- Manage delivery operations, identify pitfalls/gaps and provide necessary resolutions in coordination with the different stakeholder in the organization
People
- Manage employees working in the program and ensure high performance, team moral and high engagement levels
- Plan team capacity, skill sets and required capabilities to satisfy the delivery business needs and continuous expansions
- Provide coaching and feedback to relevant team members formally and informally to maintain productivity and organizational culture
- Ensure proper allocation and utilization of resources
Financial
- Accountable for program revenue, invoicing targets as well as profitability
- Responsible for achieving all financial targets of the program
- Plan and manage program budget and cost
- Ensures invoicing is done in a timely manner
- Report Program results periodically to Management
Business
- Communicate with Commercial team on pipeline reviews and in generating leads
- Ensure compliance with policies, standards and new ITWorx programs and initiatives
- Drive accountability for the improvement of service delivery metrics
- Review Proposals to ensure that the Technical scope is covered and in line with the Financial proposal, make sure no hidden risks or unclear statements in the terms.
- Participate in setting the account strategy and work with the rest of the leadership team on formulating ITWorx strategy
- Requirements:
- Bachelor of Computer Science or equivalent
- 13+ Years of Experience
- Software project lifecycle
- Software industry experience
- Project Management
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