L1 Network Security Technical Support Engineer

3 days ago


القاهرة, Egypt Orange Business Full time

**Votre rôle**:
**Job Purpose**:

- To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolution.
- To be responsible for the management of both proactive and reactive cases ensuring a professional and consistent delivery of quality services to our customers.

**Key Tasks and Responsibilities**:

- To provide a professional first point of contact for the customer
- To accurately log all incidents/inquiries in a timely and effective manner
- Diagnose fault-related cases both proactive and reactive by effectively utilising software diagnostics and other network/products utility program wherever possible
- Provide continual updates to the customer and use internal escalation process when necessary in order to meet contractual and performance objectives
- To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.
- To resolve by himself/herself most of the incidents on all IT Services supported by the team
- Document all troubleshooting and case management actions via the ticketing systems

**Votre profil**:
**Skills and Qualifications**:

- Basic knowledge in computer networks (CCNA is a plus)
- English fluency (French is a plus)
- Strong interpersonal and communication skills
- Strong customer handling skills.
- Ability to adapt to changes and acquire new skillsets to meet business demands
- Preferred to have knowledge in any of the following technologies: firewalls, proxies, load balancers, Intrusion prevention & detection system, active directory.
- Enjoys troubleshooting complex issues
- Critical Thinking Skills
- Hands-on experience in any of the following vendors: FortiGate, Check Point, Palo Alto, Zscaler, Netskope, F5 BIG IP
- Strong experience with network fundamentals (DNS, DHCP, LAYER2/3 switching, routing)
- Hands-on experience in troubleshooting on routers, switches, etc.
- Any of the following certifications is a plus:

- a. Fortinet Certified Professional (FCP) in Network Security
- b. Zscaler Digital Transformation Administrator
c. Palo Alto Networks Certified Network Security Administrator (PCNSA) or Palo Alto Networks Certified Network Security Engineer (PCNSE)
d. Netskope Certified Cloud Associate (NCCA) or Netskope Certified Cloud Security Administrator (NCCSA)

**Le plus de l'offre**:
**Educational background**:

- B.Sc. Engineering, Telecommunications or Computer Science

**Professional Experience**:
0-2 years of experience in the IT field.

**Entité**:
Global Delivery & Operations
- Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

**Contrat**:
CDI



  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: **Job Purpose**: To serve as an escalation point for the L1 team while supporting L2 engineers in resolving more complex issues. The L1.5 engineers will participate in proactive and reactive incident handling, simple configuration changes, patch deployment, and other operational tasks, ensuring a seamless support experience for the...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: Roles and Responsibilities: Network and Security Operations: Monitor, configure, and troubleshoot enterprise network and security infrastructure, including: Firewalls: Cisco ASA, FortiGate, Check Point, Palo Alto. Networking Devices: Cisco Core and Access Switches, Routers, Access Points, and Wireless Controllers. Load Balancers and DNS: F5...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: Roles and Responsibilities: Network and Security Operations: Monitor, configure, and troubleshoot enterprise network and security infrastructure, including: Firewalls: Cisco ASA, FortiGate, Check Point, Palo Alto. Networking Devices: Cisco Core and Access Switches, Routers, Access Points, and Wireless Controllers. Load Balancers and DNS: F5...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: - Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management. - Resolve...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: - Support and Operate Security Services and offers provided to a vast number of Customers worldwide to secure high quality levels and almost 100% service availability. - Act as Second level of support and deliver different security services management aspects: incident, change, release, capacity, and vulnerability management. - Resolve...


  • القاهرة, Egypt Syrve Full time

    Welcome to Syrve, a leading provider of comprehensive software solutions for cash registers and restaurant management. With a strong foothold in the international market, we are proud to serve over 7500 customers worldwide and counting. **Our Mission**: At Syrve, our mission is to empower restaurants of all sizes to thrive in today's fast-paced and...


  • القاهرة, Egypt axis Full time

    Monitoring and alerting system configuration and administration to ensure 24/7 system health reporting to assigned engineers. Configuration and administration of network routers and switches. Installation, Configuration and administration of Web Application Firewalls. Configuration and administration of Root CA firewalls Configures firewalls, Web...


  • القاهرة, Egypt Giza Systems EG Full time

    Maintain the network and security architecture of the organization - Analyze and implement new security protocols to improve performance against threats or malfunctions - Resolve existing security issues, including hardware malfunctions - Lead network security design for cloud solutions, including automation to support cloud expansion and network...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: Key tasks and responsibilities: - Troubleshooting and resolving high complexity customer faults. - Provide next level technical support for Level 1 Specialists. - When resolution is not possible ensuring the fault is passed to the most appropriate group able to resolve. - Perform service changes by assessing risk and implementing requests...


  • القاهرة, Egypt IntelCIA Full time

    **Mission**: - As a Network & Security project Manager, you will be involved in projects impacting our Global Network & security infrastructure. You will have to contribute to various types of project by assessing & designing during project phases and contribute to the solution deployment all around the world. Your main tasks will include: - Designing,...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: Resolve service incidents by troubleshooting and solving faults reported through the Oceane ticketing system. Perform service changes by assessing risk and implementing requests reported through change management tools. Resolve service problems by performing Root Cause Analysis (RCA) and designing action plans for unknown errors reported...


  • القاهرة, Egypt Arrow Electronics, Inc. Full time

    **Position**: Technical Support Engineer **Our Story** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. At **Arrow ECS **we are at the forefront of new internet security technology, providing businesses...


  • القاهرة, Egypt Counterpoint for telecom and it (CPTIT) Full time

    **Key Responsibilities**: - **Technical Pre-Sales**: ○ Conduct technical assessments and needs analysis to identify customer requirements. ○ Develop and present compelling technical proposals and demonstrations. ○ Provide technical guidance and support to sales teams. ○ Collaborate with engineering teams to design and implement network...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: The responsibilities will include but not limited to: - Provide L3 support for issues reported from L2 for multiple technologies, and act as a technical escalation point. - To coordinate directly with the vendors when needed to achieve fault resolution within SLA definitions. - To coordinate with the engineering team on the validation of...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: The responsibilities will include but not limited to: - Provide L3 support for issues reported from L2 for multiple technologies, and act as a technical escalation point. - To coordinate directly with the vendors when needed to achieve fault resolution within SLA definitions. - To coordinate with the engineering team on the validation of...


  • القاهرة, Egypt Orange Business Full time

    **Votre rôle**: Responsible for the development of network planning, design, implementation services Pre/Post sales consultant to Orange Enterprise clients. Validat Low Level and High-Level design of MLAN and Wide Area networks utilizing industry best practices Translate business outcomes to technical solutions Provide technical guidance and support to...


  • القاهرة, Egypt Jadeer Full time

    **Job Title: Technical Support Engineer** **Department**: Technical Services** **Location**: Nasr City, Cairo** **Reports To**: Technical Support Manager** **Job Summary** ***Key Responsibilities** ***Technical Support**: ***: - **Provide**remote and on-site support** to clients for troubleshooting network and cybersecurity issues.**: - **Perform...

  • Help Desk

    3 weeks ago


    القاهرة, Egypt SWATX Full time

    **About the Role**: SWATX is seeking a motivated and skilled Help Desk Technician to join our Network Operations Center (NOC) team at the L1 level. As a crucial part of our IT support structure, you will be the first point of contact for technical support and issue resolution, ensuring smooth and reliable operations of our network and systems. This position...


  • القاهرة, Egypt IT Dynamics Group (ITD) Full time

    The Network Security Engineer L2 will be responsible for the design, implementation, and maintenance of the organization's security systems. They will assess and mitigate security risks, perform vulnerability assessments, and investigate security breaches. They will also ensure compliance with industry regulations and best practices. Job Requirements -...

  • Security Supervisor

    2 weeks ago


    القاهرة, Egypt EEC Security Full time

    Recommend and coordinate the implementation of technical controls to support and enforce defined security policies. - Oversee information security audits, whether by performed by organization or third-party personnel - Manage security team members Job Requirements - Excellent communication and interpersonal skills. - Very good analytical and writing...