Travel Experience Counselor Ii

1 week ago


القاهرة, Egypt CWT Full time

Travel Experience Counselor II
- (25000019)

**Purpose of the role**:
Used specialized expertise to provide consultative customer support services to clients via multiple channels.

**Main responsibilities**:

- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
- Experts at selling products that are of commercial value to CWT and contribute to CWT’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- May coordinate and review the day-to-day work of others, but does not have formal supervisory responsibilities
- May function as a SME with specific client knowledge and/or serve as a customer point of contact in small implants/ explants
- May manage first level customer complaints/ escalation
- Resolves complex problems/ escalations including non-standard and multi destinations, ticket exchanges and complex fares and potentially VIP service
- May assist other team members in resolving problems
- Assignments include both routine and non-routine work

LI-ONSITE #LI-MS1

**Qualifications**:
**Experience & education**:
**Experience**
- High School diploma
- 5+ years of experience working in a customer service environment that includes 3+ year as a travel counselor

**Knowledge, skills and abilities (KSAs)**
- Strong verbal and written communication skills
- Good travel industry knowledge
- Skilled both Sabre and Amadeus

**This is an emergency team including day & night shift.**

Primary Location

:
Cairo

Work Arrangement

:
Office - CWT

Employment type

:
Standard

Job Family

:
Travel Counselors

Scope

:
Country

Travel

:
No

Shift

:
Variable

Organization

:
TX_Operations_All Countries (Non-GSC)

Job Posting

:
Feb 11, 2025



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