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Junior Application Support

2 weeks ago

Cairo, Egypt Ahly Medical Company Full time

Provide first level support for production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long term software solution IT team and software suppliers.Ensure that the business application systems supported by the software suppliers are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.Working continuously on a task until completion (or referral to third parties, if appropriate).System configuration, scripting and new user administration as required Business Supportprovide user training and training materials and arrange third party training.Diagnose and resolve day-to
- day live system issues in timely manner based on their severity.Maintain ongoing communication with end-users, Senior application support, QA team, and development team (software supplier) on reported issues.Data migration and testing.Test configuration changes in a test environment prior to pushing into production
University degree in Software/Computer Engineering, Computer Sciences, or related fieldMinimum of 2 years’ experience in a software development contextAbility to understand and write SQL Database queries (Oracle Database)Preferred Previous experience in TPA System or other business application ERP is plusStrong critical thinking and analysis, meeting facilitation, verbal and written communications,