Service Implementation Expert

2 weeks ago

مصر, Egypt Orange Business Services Full time

**About the role**:
1.Missions

Service Implementation Expert : SIE

As part of the development of Orange Cloud for Business offers, the SIE process is a main actor in new service development projects.
In parallel, he will lead the management of follow-up of requests as well as planning in collaboration with the various actors.

2.Activities:
Collects and analyzes 'business' requests from the Product Manager, and translates them into business processes

Coordinate the contribution of the various business experts for the activities under his responsibility

Produces the deliverables required for the adaptation of existing processes and tools

Ensures that the proposed solution is well aligned with the overall strategy and process directions of Orange Cloud Business Services

Monitoring of the load plan

The SIE is responsible for the following activities:
Is the point of contact for Marketing, for his area of ¿¿expertise, throughout the project

Analyzes the impact of the new product on processes, organizations and operational tools, proposes the necessary adaptations and requests validation from business experts

Builds the expression of business needs and consolidates the rationale that justifies the necessary process and tool changes

Harmonizes the design of new services within existing commercial and technical catalogs

Documents the processes related to the new product, up to the work instruction level (migration plans, user support guides, detailed processes,...)

Builds training materials and conducts training sessions to ensure that operational teams acquire the necessary know-how to properly operate the service

Participate in the launch of the service and support the operational teams to manage the implementation of the first customers (as part of the pilot phases)

Ensures at the end of the project the formal handover to the maintenance manager of the service

Management of all marketing requests

**About you**:
Project management skills

Knowledge of IT and the Cloud

You like to work in an AGILE method and team work.

Good interpersonal skills, a sense of communication and animation

Fluent in French / English

A good knowledge of ITIL processes

Certifications: ITILv4, SYNERGY, PMP or equivalent

**Additional information**:
As part of the development of Orange Cloud for Business offers, the SIE process is a main actor in new service development projects.
In parallel, he will lead the management of follow-up of requests as well as planning in collaboration with the various actors.

**Department**:
Orange Cloud for Business

**Contract**:
Regular

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