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Technical Regulations Sr. Specialist

2 weeks ago

القاهرة, Egypt Vodafone Full time

**Join Us**:
At Vodafone, we’re not just shaping the future of connectivity for our customers - we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

**Role Purpose**:

- Manage and oversee the VPN whitelisting process to ensure secure and compliant network access to our enterprise customers.
- Handle coverage complaints from the NTRA and external affairs stakeholders, working closely with technology teams to resolve issues efficiently.
- Oversee the installation of coverage enhancement equipment to improve network performance and customer satisfaction.
- Manage and coordinate ongoing security projects to ensure compliance with regulatory requirements.
- Collaborate with the NTRA to manage crisis and disaster situations, ensuring effective business continuity planning (BCP).

**Key Accountabilities & Decision Ownership**:

- VPN Whitelisting Management: Ensure secure and compliant network access for our enterprise customers by managing the VPN whitelisting process with NTRA and security entities, facilitating seamless and secure connectivity.
- Coverage Complaints Resolution: Address and resolve coverage complaints from the NTRA and external affairs stakeholders, collaborating with technology teams to provide swift and effective solutions.
- Coverage Enhancement Implementation: Oversee the installation of coverage enhancement equipment, driving improvements in network performance and customer satisfaction.
- Security Project Management: Coordinate and manage ongoing security projects, ensuring compliance with regulatory requirements and bolstering network security.
- Crisis and Disaster Management: Collaborate with the NTRA to manage crisis and disaster situations, ensuring robust business continuity planning (BCP).

Decision Ownership:

- VPN Whitelisting Decisions: Make informed decisions regarding the approval and management of VPN whitelisting requests for enterprise customers, ensuring secure and efficient network access.
- Complaint Resolution Strategies: Develop and implement innovative strategies for resolving coverage complaints, leveraging collaboration with relevant stakeholders.
- Equipment Installation Plans: Decide on strategic installation plans for coverage enhancement equipment, optimizing network performance and expanding coverage.
- Crisis Management Actions: Make critical decisions related to crisis and disaster management in coordination with the NTRA, ensuring effective business continuity.
- Regulatory Compliance: Ensure all activities and decisions align with NTRA regulations and Vodafone Egypt’s policies, maintaining the highest standards of compliance.

**Core Competencies, Knowledge, and Experience**:

- Excellent communication and negotiation skills
- Good knowledge and understanding of organizational regulatory role and objectives
- Proficient in managing multiple projects simultaneously, ensuring timely and successful completion.
- A proven record of managing partners and accounts.

**Must have technical / professional qualifications**:

- BSc of Engineering/telecommunication
- Minimum of 2 years of telecom industry experience, technical knowledge is a must.
- Excellent Relationship/ account management capabilities.
- Good knowledge of Telecom technologies
- Advanced PC skills (Ms office)
- Ability to work/manage cross functional tasks and projects
- Excellent communication and negotiations skills.