Process Improvement Specialist, After Market

1 week ago


مصر, Egypt QExpress LLC Full time

Bachelor's degree or equivalent
- 4+ years of experience preferably in Supply chain, project management or operations
- Ability to work cross-functionally, partner with multiple teams and lead by influence
- Strong communication skills, both verbal and written
- Strong analytical skills, proficient knowledge of Microsoft Office tools
- Strong bias for action, able to manage multiple priorities

Amazon is looking for a Program Manager in Egypt to lead activities of After Market Services (AMS), and own the end-to-end processes of used (customer returns) and damaged products. When items are returned or damaged, we maximize reuse and recovery to optimal cost of returns while safeguarding customer
- and selling-partner trust. The role will be focusing on managing the activities related to the liquidation / destroy of returned items, and defective inventory. This is a cross-functional role that requires close partnership with various stakeholders such as Operations, Retail, Finance, Legal, and Sustainability teams - both local and regional. Role requires strong project management, supply chain and influential skills to effectively deliver and execute at scale projects while ensuring optimum profitability.

Key job responsibilities
1) Manage the day-to-day liquidation operational activities with FC / Ops teams; this includes liquidation lists generation, ensuring removal of backlogs and unblock operational constraints to liquidation batch clearance;
2) Manage Liquidation Orders and outbound shipment reconciliation including liquidator funds deposit follow-ups and confirmation, shipping and invoicing follow-ups;
3) Ensure timely vendor on-boarding and operational execution;
4) Manage and fix liquidation disputes which includes fixing wrong costs and/or items grading, misplaced / missed items, liquidator refunds etc.
- Experience in e-commerce
- Retail and/or supplier Management background
- Experience in Operations - Reverse Logistics and warehousing operations
- Knowledge and experience in using Business Analytical reporting tools like SQL, Tableau, QuickSight



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