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Process Improvement Consultant vois

3 weeks ago

مصر, Egypt Vodafone Full time

**Role purpose**:
Cross Over function to support the organization in identifying and implementing process improvement opportunities to enable optimal services to be delivered to our customers and realize efficiency.

**Key accountabilities and decision ownership**:

- Create delivery process improvement plan setting measures, KPIs and targets against market averages to realize cost efficiency targets
- Lead process improvement initiatives across delivery Units, and vendors, to deliver efficiencies and benefits to internal and external customers
- Present findings and recommendations with confidence and communicating these to sponsors and key stakeholders
- Challenge stakeholders to maximize opportunities from process improvement initiatives
- Promote and develop a continuous improvement culture across the business
- Champion the need and benefit by utilizing a structured approach to business process improvement. Identify improvement opportunities and manage improvement requests from the business
- Coach and support project team members in use of tools and methodologies
- Train, monitor and lead junior team members
- Document and monitor business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives.
- Deliver process improvement training to staff
- Facilitate and provide specialist process improvement advice to business units via targeted workshops to identify and resolve specific issues that are critically impacting business outcomes and require urgent resolution.

**Core competencies, knowledge and experience**:

- Experience of working to and performing against set targets
- Ability to deal positively and professionally with difficult situations which may arise
- Proactive attitude - must have ability to take initiative to get the job done
- Excellent working knowledge of Excel, Word, Power point, Outlook

**Must have technical / professional qualifications**:

- Deep understanding of concepts of productivity analysis and functional sizing methodologies like IFPUG FP, Impacted FP, SNAP, Non Functional Requirements Sizing
- Understanding of business process improvement concepts including lean six sigma
- Strong negotiating, presentation and influencing skills
- Strong Data manipulation, reporting and analysis skills including Excel, Reporting Services, Power BI

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