O2c Claims and Deductions Associate

1 week ago

مصر, Egypt Nestle Full time

**Main Purpose of Job**
The Claims and Deductions Management is accountable to register, analyse and collaborate with internal stakeholders to solve customer claims and deductions. In addition, the role monitors open claims and deductions to ensure that the aging of those are within the market defined turn around time for resolution.

**A Day in the life**:

- Responsible for the reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and/or internally by Nestlé (C&D).
- Responsible for gathering the required information (including internal collaboration) and document cases for the proper categorization in case of uncateogorized claims
- Reviews and ensures that all claims related documentation is attached in the case
- Manages claims and deduction resolution through collaboration with Sales, MSSU / CFSC, Finance, Marketing, Physical Logistics and Supply Chain
- Manages the closure of non-valid claims and deductions with Collections
- Manages the closure of valid claims and deductions via Credit Note creation
- Responsible for ensuring that all customer claims and deductions are closed within predefined timeframes
- Trigger and Review Claims and Deductions Ageing Report
- Propose list of deductions to be purged and claims to be closed - According to Market Credit Policy - and execute proposal after Credit Management approval
- Monitor and Close Open Customer Credit Notes
- Resolve digitization issues and register manually customer claims in case of digitization failures
- Ensures regular and effective reporting of the Key Performance Indicators (KPIs/PPIs/HealthChecks) and Claims and Deduction Management activities to minimize risk and proactively identify problem areas using analytical tools.
- Proposes the rules to identify duplicate Claims records, rules to match deductions with credit notes and rules to match existing Credit Notes with Claim Cases.
- Organizes and ensures ongoing training for Claims and Deduction Management activities
- Participate on Continuous Improvement activities related to Claims and Deduction Management

**Am I a good fit?
- 2-3 years of experience in business/accounting or finance role
- Proficient in Excel, PowerPoint and Outlook
- Proficient in SAP and Trade Management Systems
- Analytical skills and background in accounting is an advantage
- Flexibility and adaptability to the demands and requirements of a fast-placed environment with multiple priorities; ability to work on large quantities of data and assignments simultaneously
- Proficiency in English and language of the market (where applicable)
- University degree required

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