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Reservation Agent

2 weeks ago

القاهرة, Egypt Ehjzlee Full time

**Qualifications**

Previous experience in a reservations or customer service role.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Proficiency in reservation systems and software.

Attention to detail and accuracy.

Ability to work under pressure and meet deadlines.

Customer-focused with a positive attitude.

**Responsibilities**

Manage and coordinate reservations for clients.

Provide information about availability, rates, and services.

Process reservations, cancellations, and modifications.

Handle customer inquiries and resolve issues.

Maintain accurate records of reservations and transactions.

Communicate with other departments to ensure smooth operations.

Assist with special requests and accommodations.

Monitor reservation systems and update availability.

Follow up with clients to confirm reservations.

Provide exceptional customer service at all times.

Handle payment processing and billing inquiries.

Prepare reports on reservation activities.

Ensure compliance with company policies and procedures.

Assist with marketing and promotional activities.

Participate in training and development programs.

Maintain a professional and courteous demeanor.

Work collaboratively with team members.

Stay updated on industry trends and best practices.

نوع الوظيفة: دوام كامل

التعليم:

- بكالوريوس (مفضل)

اللغة:

- انجليزي (مفضل)
- العربية (مطلوب)