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Fraud and Investigation Sr. Supervisor
2 weeks ago
The incumbent is a critical member of the _VOIS Corporate Security organisation and will be accountable for ensuring in creating and driving the following key agenda within _VOIS EG. Investigations- Driving overall framework for Internal Investigations including some facets of data loss prevention investigations and accordingly driving local _VOIS governance.
- Carry out and lead critical investigations end to end, as assigned by the _VOIS Global Lead of Investigations and the Local Triage with high levels of objectivity, thoroughness, relevance, accuracy, timeliness and confidentiality. Alongside be prepared to handle global investigations, as and when assigned.
- To act as security and forensic expert for the country to collect, secure and preserve all evidences related to _VOIS investigation cases.
- To advise the _VOIS Global Lead of Investigations on the steps necessary to investigate cases of alleged malicious wrongdoing, after consultation with HR and Group stakeholders, as required.
- To prepare and maintain confidentiality of detailed and accurate reports, records and KPIs for all investigations performed including presenting the same with relevant stakeholders and leaders.
- To ensure completion of all follow-up recommendations as a fall out from the Investigation Reports within the stipulated timelines and SLAs agreed upon.
- Vodafone Case Management Point of Contact in order to liaise with _VOIS, Group and Location Triage teams.
- To be responsible to represent _VOIS for any investigation related litigation matters/ provide testimonials to the local law enforcement or courts, as and when required.
- Assist the _VOIS Global Lead of Investigations and be responsible for executing and providing input for shaping and driving strategy, transformation and performance of the Investigations function at _VOIS.
Fraud Management- Employ innovative but ethical means to identify malpractices either through effective intelligence/ sources within the organisation to initiate, carry out investigations and add value to the organisation.
- Perform the allocated activities to implement the _VOIS Corporate Security strategy related to Fraud Management across _VOIS EG.
- Perform specific activities to identify fraud risks, to propose measures to mitigate the internal fraud risk and to ensure full compliance with VOIS Fraud Management policy and requirements.
- Contribute to enhance the Fraud Management program, provide advice, and support management in order to improve the level of internal controls to mitigate the fraud risk in _VOIS EG.
- Develop and implement the Fraud Management Awareness program and associated activities to raise the level of fraud awareness within _VOIS EG centres and globally.
**Key accountabilities and decision ownership**
Investigations- Monitoring and Implementation of _VOIS specific procedures, exceptions to Group and _VOIS policies, risk control matrix etc., through _VOIS Global Lead of Investigations across _VOIS locations.
- Managing Speak-ups and Investigations end to end across _VOIS EG and coordinating with _VOIS Global Lead of Investigations and the Local Triage teams. If required, with the group teams as well.
- Publish qualitative and quantitative metrics as well as reports on periodic basis for all Speak Ups and Investigations.
- Aligning _VOIS Investigations with the Group Internal Investigations Policy and be the local contact for all Investigation related matters including maintenance and upkeep of the Vodafone Case Management Tool (VCMT).
- Interact with internal and external stakeholders/ investigators as well as the Leadership at _VOIS as well as conduct specific awareness and trainings basis the Investigations Embedding Programme for Investigators across _VOIS and accordingly reconcile VCMT rights.
Fraud Management- Implement the Fraud Management strategy activities within VOIS EG and make sure the allocated specific Fraud Management initiatives are implemented, including performing Fraud risk assessment activities - assess the _VOIS EG processes, identify fraud risks and their related controls and evaluate/propose additional controls to mitigate the fraud risk; Conducting analysis of the _VOIS fraud incidents, identifying relevant fraud trends and related risks and proposing specific strategies to limit their impact and reduce their loss for _VOIS EG.
- Support and perform proper follow up actions to ensure the related _VOIS EG teams will implement the agreed controls to mitigate the fraud risks identified during the Fraud Risk Assessment activity.
- Implement the Fraud awareness program in _VOIS EG: perform specific activities to raise the fraud awareness within _VOIS EG locations, deliver fraud prevention awareness trainings/workshops for employees and implement specific management awareness initiatives.
- Collaborate with _VOIS internal stakeholders (Investigations Team, Risk & Compliance teams, business teams, Internal audit, Group and Local Markets Fraud teams, _
