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Senior Analyst, Services Project/program Management

2 weeks ago

مصر, Egypt Dell Technologies Full time

Services Project/Program Management Senior Analyst

It takes something special to drive the development and implementation of new and exciting products and services. That’s a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers and other technical support groups in cross-functional teams. Together, they manage the lifecycle of highly complex, high risk projects - from design to delivery.

Join us as a Senior Analyst on our Professional Services team in Cairo to do the best work of your career and make a profound social impact.

What you’ll achieve

As a Services Project/Program Management Senior Analyst, you will be responsible for delivery of the standard project plan with mínimal direction and coordination of standard project plans for projects with lower complexity and risk. You will work with external clients/customers from project initiation through delivery and ensure customer happiness to achieve Total Customer Experience (TCE).

You will:

- Prepare, maintain and submit activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures
- Provide input for revenue forecast
- Make management aware of potential issues or customer escalations and provide updates on performance
- Optimally coordinate cross functional project teams
- Be the point of contact during the project for all aspects of the engagement

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- 2 to 5 years of related experience
- Strong technical aptitude and customer service skills
- Ability to stay ahead of industry trends and new technologies
- Organizational and prioritization skills
- Fluent German Speaker

Desirable Requirements
- Bachelor's degree

Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life - while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.