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English Customer Service Representative

3 weeks ago

محافظة الجيزة, Egypt Transcom Egypt Full time

**What's in it for YOU**
- Best salary in the market
- Transportation provided
- Medical and social insurance
- Location is in Smart village
- Overnight bonus

**Join our Transcom Family as a Customer Service Representative**

Job Responsibilities:

- Provide superior customer service by assisting clients, using the corresponding communication

channel: voice
- Educate customers when needed, and provide guidance to customers in service provided.
- Manage large amounts of workload (incoming and outgoing calls, etc.).
- Identify and assess customers’ needs to achieve satisfaction.
- Document interactions properly as trained.
- Use available tools to be able to research for answers and solutions for customers.
- Provide excellent customer service using proper language and communication skills.
- Build sustainable relationships and trust with customer accounts through open and interactive

communication.
- Administratively process everything agreed with the end users to satisfy the service, by using
- Follow communication procedures, guidelines and policies. Be up to date with new procedures

and services, in order to effectively manage assistance to the customer.
- Attracts potential customers by answering product and service questions.

**What are we looking for**:
Fluent English Speaker: level B2/C1

Basic use of MS Office packages

Effective written and verbal communication

Flexibility with rotational shifts (night&overnight)

**What Life at Transcom is like**

Transcom Worldwide is one of the leading global customer experience companies, supplying local and global clients in multiple markets. With our global footprint and forward-leaning customer experience solutions, we serve our clients via different channels like voice, chat, social media, etc.