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Customer Community Manager
1 month ago
Contentsquare is a digital experience analytics company dedicated to better customer understanding and making the digital world more human. We power more human experiences through understanding, action, and trust.
Since our founding in France in 2012, we have grown to be a truly global team, representing more than 72 nationalities in offices around the world, including New York, Texas, Colorado, London, Paris, Rennes, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.
In 2022, we raised $600M in Series F funding. In 2023, we were recognized as a certified Great Place to Work in 5 countries. In 2024, Heap and Hotjar joined the Contentsquare Group, strengthening our analytics platform to provide a 360 view of users' digital experience and to provide end-to-end service to the global market — from entrepreneurs and SMBs/growth companies to Enterprises.
Do you want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world
**Please Note**: Scammers are posing as Contentsquare and Contentsquare team members. We’ll never initially contact you via text or GChat, and never solicit money from you. Please visit our careers blog for more information.
As a member of the Customer Success and Customer Marketing team the **Community Manager** has a clear goal to help the company scale its Customer Success and engage all customer segments leveraging the online community space.
Strategize, organize content, run the community aiming to **enable users, engage customers **and **transform them into advocates**. You will have the opportunity to contribute to Customer Success and Marketing’s success by promoting self-organization, optimizing processes, and coordinating cross-team collaboration with high customer impact.
Aim of the role:
You will coordinate the animation of the Contentsquare Community (+8000 members for customers); gamifying the experience and encouraging internal and external experts to participate, resulting in an increase in customer interaction and engagement.
**This will eventually enable customers to find the majority of answers to their questions through peers, which will result in**:
- Saving time to the customer success team (one to many vs one to one), resulting in **improved efficiency**:
- Driving more and valuable usage of the platform, resulting in **improved retention**:
- Driving more customer engagement to the brand, resulting in **more stickiness**:
- Contributing to** upsell/xsell and NL** pipe relying on customer advocacy
**What you'll do to achieve this**:
- Develop a content plan and editorial calendar in adequacy with both company and customer needs, showcasing new or existing revamped content
- Engage online with customers and create a thriving environment for peer exchange
- Commit internally our teams (Customer Success, Product, Customer Marketing, etc) and internal experts to promote and participate in the community
- Improve gamification and test new engagement techniques
- Provide community feedback and communicate results to stakeholders
- Optimize the community platform, leverage analytics and connect with
**Why you should join Contentsquare**:
- ️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done
- ️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits
- ️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact
- ️ Our clients, partners and investors love our industry-leading product
**To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight**:
- ️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- ️ Work flexibility: hybrid and remote work policies
- ️ Generous paid time-off policy (every location is different)
- ️Immediate eligibility for birthing and non-birthing parental leave
- ️Wellbeing and Home Office allowances
- ️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours
- ️ Every full-time employee receives stock options, allowing them to share in the company’s success
- ️We offer many benefits in various countries - ask your recruiter for more information
**We are a 2024 Circle Back Initiative Employer - we commit to responding to every applicant**
**Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, p
