Supervisor

4 hours ago


مصر, Egypt Majid al Futtaim Properties Full time

**Role Purpose**:

- The role of the Supervisor is to ensure all brand operation and standards are adhered to achieve highest level of customer experience standards and increased sales for single concepts across various sites.**Role Details - Key Responsibilities and Accountabilities**:

- **Delivery** & Support**
- Supports the Asst Manager and/or Manager in day-to-day operations and in supervising designated teams to ensure that team members are adhering to schedule, shift rotas and tasks accordingly.
- Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for the facility and reports any issues to the on-Duty Manager.
- Supports the implementation of F&B initiatives to drive revenue.
- Ensures brand guidelines are being met.
- Leads and drives the team to achieve goals and ensures team members are seeking upselling opportunities and are aware of all promotions and products.
- Resolves conflicts and complaints by customers and ensures an optimal customer experience.
- Provides support in training and mentoring new joiners on procedures to ensure efficient and safe operation.
- Responsible for completing daily, weekly, monthly checklists and ensuring inspections are up to date according to internal and external (regulatory bodies) requirements.
- Liaises with kitchen during operations to ensure food quality is up to the specified standard.
- Attends regular meetings F&B Manager and required Managers to provide feedback, set goals and evaluate performance.
- Reviews NPS feedback and communicates service recovery management to team members.
- Executes all MAF led initiatives and service standards on an ongoing basis to enhance the customer experience.
- Ensure team members adhere to scheduling.
- **Cash Handling**
- Follows MAF Entertainment cash handling policies and procedures.
- Controls, issues and monitors float and cash collection at end of shift.
- Ensures implementing the correct opening and closing procedures, programming, petty cash, cashier balancing, etc. and ensuring these procedures are done in a timely manner.
- **Stock Control & Inventory Management**
- Manages the inventory counts (weekly, monthly & year-end) are accurately completed on time, and actioned when variances exceed budgeted amounts and reports any discrepancies.
- Monitors and carries out stock checks with the necessary controls.
- Ensures the completion of daily stock control.
- Ensures checking, verification, and receipt of delivered stock.
- **Team**
- Respects all fellow team members and treat as equals and aids when needed.
- Ensures the maximum amount of time is spent in front line operations as a support and role model for the team.
- Maximizes team members potentials and provide continuous feedback of their performance is key.
- Motivates team members to upsell and provide coaching and mentoring to team members as needed.
- Trains and mentors team members and ensures that roles and responsibilities are being adhered to.
- **HSE**
- Ensures HSE policies and procedure are being adhered to.
- Abides by policies & procedures listed in MAF Entertainment HSE management programs to ensure a safe environment for guest, colleagues, and self.
- Operates and maintains according to the Standard Operating Procedures (SOPs’) and Risk Assessments.
- Owns health, safety and wellbeing and anyone or anything that may be affected by acts or errors
- Reports incidents and stop any work activity if their personal safety is at risk at any time.
- Abides to child safeguarding policies and procedures.
- Maintains a working knowledge of all statutory regulations affecting restaurant health and safety and ensure that any safety hazards are identified and rectified.
- Follow all local/regional/ applicable Health, Food Safety legislative requirements.
- **Others**
- Perform various self-audits.
- Create PRs/POs as required.

**Definition of Success
- Responsible for checking daily staff cash ups and daily revenues.
- Check for cleanliness, neatness, and agreement to departmental standards; rectify deficiencies with respective personnel.
- Inspects all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Direct respective team members to rectify deficiencies.
- Ensure positive NPS results.

**Other Context (if applicable)**:

- Able to work a flexible schedule that includes evenings, weekends, and holidays.
- Performs any additional adhoc duties as and when requested by the Line Manager and/or Head of Department.
- Adheres to MAF Entertainment policies and procedures with regards to HSE, grooming, code of conduct, work ethics, working hours and attendance.
- Act as MAF and MAF Entertainment Culture Ambassador.
- Follows and adheres to the happiness smashable language and rituals.

**Functional Competencies**:

- Understanding of overall functionality of restaurant operations.
- Understanding of a service quality.
- Understanding of food and beverage standards and p


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