Center Operations Specialist
2 days ago
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**Job objective**
The Center Operations Specialist (OS) has an expert level skilled specialist that is cross-trained and fully proficient in all operational areas, including Phlebotomy, Donor Processing and Plasma Processing.
The OS has the overall supervisory responsibility on technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run smoothly in accordance with the relevant policies. The OS facilitate the donor journey inside the DC by ensuring the appropriate resources in all stations, donor convenience, and meeting the DC’s KPIs and matrices.
The OS is responsible for the deviation management process within the DC to ensure timely closure and CAPAs implementation.
The OS works throughout the center as needed and directed by management. Acts as a resource and is a designated trainer..
**Key responsibility**
**People Management & development**
- Establish a work environment that foster operational excellence.
- Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
- Provide a technical expertise to the staff.
- Support and conduct teams’ trainings.
- Provide periodic reports to the OM and CM about the line staff, operations performance, identified gaps and enhancement plans.
**Operations Management**
- Supervise the donation operations within the center.
- Supervise the donor journey step by step, ensure efficiency of staff/area, organization of flow & donor care.
- Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans
- Builds rapport with donors to ensure overall donor satisfaction with the DC.
- Monitor net yields and implement improvement plans.
- Deviation Management:
- Through work with various individuals, complete Initial development of DRs that provides the necessary detail to understand root cause and impacts
- Manage the full lifecycle of DRs including revisions, root cause analysis, corrective and preventive actions, and appropriate and timely follow-up activities.
- CAPAs management from planning till closure.
- Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
- Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator
**Quality & Compliance**:
- Ensure that the donation process is done with high compliance level to company’s policies, procedures and regulations.
- Deviation management and CAPA development with timely implementation.
- With the OM & CM, manage center’s audit processes, help to resolve any related issues and ensure timely response and closure to audit observations.
- Recommend changes and improvements to SOPs.
**Back up for the CM & OM**:
- Assist the Center Manager and operations Manager in any task necessary in pursuit of DC objectives.
- Backup for Center Manager and operations Manager in daily operations tasks during their absence
**Academic experience required**
Essential: Qualification in the medical field and health-related science and experience in a GxP regulated environment and Quality standards.
Preferably: Expert in a plasma donation process And 0 - 2 years of People management experience
**Computing skills**
**Personal skills**
- Leadership.
- Assertiveness & decision-making ability.
- Resourcefulness and proactivity.
- Strong communication skills.
- Critical thinking and problem solving.
- Teamwork and collaboration.
- Professionalism and strong work ethic.
- Excellent customer service.
- Organized and able to manage time effectively.
- Analytical
- Ability to work within a highly regulated, labor intensive, fast paced medical environment.
**Languages**
Good written and spoken English and Arabic
LI-LS1
**Location**:EMEA : Egypt : Egypt**:EGTOLIP - Tolip El Narges-New Cairo**
Learn more about Grifols
-
Operations Center Logistics Specialist Mesa
23 hours ago
مصر, Egypt Siemens Healthineers Full timeDo you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry. We offer you a flexible and dynamic environment with...
-
Operations Center Logistics Specialist Mesa
2 days ago
مصر, Egypt Siemens Mobility Full time**Job ID**: - 377922**Company**: - Siemens Healthcare S.A.E.**Organization**: - Siemens Healthineers**Job Family**: - SCM-Procurement / Supply Chain Logistics**Experience Level**: - Early Professional**Full Time / Part Time**: - Full-time**Remote vs Office**: - Office/Site only**Contract Type**: - Permanent- Do you want to help shape the future of...
-
Call Center Representative
3 weeks ago
مصر, Egypt HYRA Recruitment Services Full time**A perfect opportunity for Fresh grads and people who are currently looking for a job.** A US company working in Taxation Software products having a branch in Egypt seeking to hire _**Call Center Representatives /IT Specialist **_ - Location is at Cairo, Heliopolis - Rotational working hours, the number of working hours are different **Every few Months**,...
-
People Operations Specialist
4 days ago
مصر, Egypt Heineken Full timePeople are at the heart of our company. Our success is dependent on having great people, highly motivated to deliver results, guided by a strong sense of purpose. We strive for a best-in-class employee experience powered by digital technologies. To strengthen our People Function, we are creating a regional People Operations Shared Service Centre that...
-
Fleet Operations Specialist
6 days ago
مصر, Egypt Trukker Full timeTruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to...
-
Plasma Center Operations Manager
4 weeks ago
مصر, Egypt 00E1 - Grifols Egypt Plasma Der Full timeWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Head of Security Operation Center
2 days ago
مصر, Egypt اورنچ مصر Full timeAbout the job Head of Security Operation Center **Duties and Responsibilities** Ensures that standardized methods and procedures are used to manage all Changes effectively and quickly Coordinate and manage the various change committees (Standards and urgencies), analyses the requests, considering risks, unavailability and impact related to the...
-
Marketing Specialist
3 days ago
مصر, Egypt Renewal and Reward Center (RRC) Full time**Renewal and Reward Center (RRC) at Dammam. Saudi Arabia is hiring Marketing Specialist** **Responsibilities**: Develops and executes a plan for discovering and securing new business opportunities locally, and nationally. Evaluates, determines, and realizes quarterly business growth goals. Represents the company at trade shows, meetings with new clients...
-
Senior Recruitment Specialist
23 hours ago
مصر, Egypt Premier Services & Recruitment Full timeContractor & HR Service comapy located in El-Sheikh Zayed. Egypt is Looking for: 1: Senior Recruitment Specialist with the below requiremt **Responsibilities**: Collaborate with call center managers to understand staffing needs and hiring requirements. Coordinate and schedule interviews with hiring managers and conduct on-site or virtual interviews as...
-
Operations Manager
1 week ago
مصر, Egypt Education Development Center Full timeCompany Description **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more...
-
Operations Specialist
2 weeks ago
مصر, Egypt Dawarha Full time**About us**: Dawarha is at the forefront of the recycling movement, pioneering an innovative social recycling platform that combines AI-based Reverse Vending technology with a user-friendly mobile app. We proudly introduced this groundbreaking concept to the Egyptian market and the broader MENA region. As a subsidiary of the visionary Mind-Blowing company,...
-
Procurement Operations Specialist
1 week ago
مصر, Egypt Majid Al Futtaim Full timeMajid Al Futtaim Global Solutions invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across...
-
Operations Specialist
5 days ago
مصر, Egypt NTM GLobal Full timeNTM Global is a global logistics management company with offices in Egypt and Unites States of America. NTM is looking for Operation Specialists to join the team with the objective of creating and coordinating day-to-day operations. This specific position is to service the US market. Hours of Operations is 12:30 - 21:00. This is an IN-OFFICE positions with a...
-
Head of Network Operation Center
2 days ago
مصر, Egypt اورنچ مصر Full timeAbout the job Head of Network Operation Center **Duties and Responsibilities** Ensures that standardized methods and procedures are used to manage all Changes effectively and quickly Coordinate and manage the various change committees (Standards and urgencies), analyses the requests, considering risks, unavailability and impact related to the...
-
Area Manager, Fulfillment Center Operations
2 days ago
مصر, Egypt Souq.com for E-Commerce LLC Full time1+ years of employee and performance management experience - Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Are you ready to champion outstanding customer service, Amazon style? Are you up for creating solutions and solving tomorrow’s problems...
-
Delivery Center Operations Manager
5 days ago
مصر, Egypt Celfocus Full time**Make an impact** by working for sectors where technology is the enabler, everything is ground-breaking and there’s a constant need to be innovative. **Be part of the team** that combines business knowledge, technological edge and a design experience. Our different backgrounds and know-how are key in developing solutions and experiences for digital...
-
Safety and Security Specialist
3 days ago
مصر, Egypt Education Development Center Full time**Company Description** EDUCATION DEVELOPMENT CENTER (EDC)** **Education Development Center (EDC)** is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity, with a focus on vulnerable and under-served populations. Since 1958, we have been a leader in designing, implementing, and evaluating...
-
Quality Material Specialist
3 weeks ago
مصر, Egypt 00E1 - Grifols Egypt Plasma Der Full timeWould you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...
-
Center Physician
6 days ago
مصر, Egypt Grifols Egypt for Plasma Derivatives Full time**Job Objective**: The Center Physician (CP) works under the supervision of Center Manager and the Plasma Operations and Medical Director. The CP plays a critical role in the donation process where he\she has supervision on the whole process and relevant staff to ensure donors safety and plasma quality. The CP ensures that the centers medical staff follows...
-
Operations Specialist
3 weeks ago
مصر, Egypt Majid al Futtaim Properties Full time**Role Purpose**: The position is mainly responsible for effective coordination and administration of daily operational tasks / activities concerning to Centre maintenance and up keep, supporting redevelopment projects and Centre presentability in the assigned Centre ensuring high level of operational support is provided to Mall Management and tenants in a...