Iot Site Reliability Engineer vois

4 months ago

مصر, Egypt Vodafone Full time

**Role purpose**:
Role purpose:
You will be operating in an agile environment, challenging architectures, reviewing HLDs & LLDs, aware of new product features and actively contribute to the Product backlog in the form of “Operations by Design” requirements. You will become a key part of major ongoing and upcoming IoT success story.

**Key accountabilities and decision ownership**:

- Create and own product & platform design, build, configurations and deployments
- Always consider and implement different aspects of continuous integration & deployment to ensure high level of Ops automation
- Partner with development teams to improve services through rigorous testing and release procedures
- Create sustainable systems and services through automation and uplifts
- Run the production environment by proactive monitoring availability and taking a holistic view of system health
- Develop tools/scripts when needed to automate operational tasks to achieve zero touch operation
- Improve reliability, quality, and time-to-market of IoT suite of software solutions
- To support and deploy software packages as per Release commitments and ensuring smooth transition to production
- Responsible for Incident management to fix, diagnose and resolve software problems quickly and efficiently as per agreed SLAs.
- Responsible for Problem management to identify and manage RCA of incidents and implement preventive actions.
- Consistent knowledge and documentation sharing among the team.

**Core competencies, knowledge and experience**:

- Key accountabilities and decision ownership [max 5]:
- Create and own product & platform design, build, configurations and deployments
- Always consider and implement different aspects of continuous integration & deployment to ensure high level of Ops automation
- Partner with development teams to improve services through rigorous testing and release procedures
- Create sustainable systems and services through automation and uplifts
- Run the production environment by proactive monitoring availability and taking a holistic view of system health
- Develop tools/scripts when needed to automate operational tasks to achieve zero touch operation
- Improve reliability, quality, and time-to-market of IoT suite of software solutions
- To support and deploy software packages as per Release commitments and ensuring smooth transition to production
- Responsible for Incident management to fix, diagnose and resolve software problems quickly and efficiently as per agreed SLAs.
- Responsible for Problem management to identify and manage RCA of incidents and implement preventive actions.
- Consistent knowledge and documentation sharing among the team.

Core competencies, knowledge and experience [max 5]:

- Good understanding of internet of things technologies & architecture.
- Excellent problem-solving, troubleshooting, analytical and debugging skills.
- Strong skills in Platforms’ integration, software development for internet, mobile and/or communications technology
- Strong interest to work in an international, fast-moving, agile & cross functioning environment
- Excellent communication & presentation skills in English (both written and spoken)
- Proven track record of software support with DevOps & CI/CD tools.
- Development & programming background
- Language requirements:
- English (B2 or above)

Any other non-native language is an advantage.

**Who you are**:

- Reviews solution designs, understands their impact on infrastructure, and ensures the availability of supporting and enabling infrastructure from internal or external service providers;
- Designs and develops IT solutions supporting continuous code integration and continuous deployment by installing and configuring relevant hardware and software;
- Builds, monitors and troubleshoots CI/CD pipeline to ensure a smooth and uninterrupted deployment process;
- Monitors, maintains and supports the operational capacity, availability, and performance of the solutions against SLAs from a level two and level three support perspective;
- Supports execution of automation strategy across available tools and software development stages;
- Determines user and technical story impact on existing architecture, work processes and systems based on the product back-log;
- Works with service providers to forecast and right-size long-term capacity and performance requirements, iterating regularly;
- Designs and implements supporting infrastructure and tooling for software module development and operations;
- Monitors and maintains infrastructure performance, capacity and availability, providing 2nd and 3rd level of support for the resolution of infrastructure-related incidents and problems;
- Monitors and reviews infrastructure-related incidents and problems to identify improvements.

**Must have technical / professional qualifications**:

- Must have technical / professional qualifications:
- +3 years of proven hands-on experience in integrating and supporting end

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