Operations Team Lead

1 week ago


القاهرة, Egypt Future Express Full time

**About Us**:
Future Express is a leading logistics and supply chain solutions provider specializing in freight forwarding, customs clearance, and end-to-end supply chain management. With a commitment to excellence and innovation, we empower businesses to optimize their operations and achieve success in an ever-evolving global market.

We are seeking a dynamic **Operations Team Lead** to join our team and drive operational efficiency across our logistics and supply chain processes.

**Key Responsibilities**:

- **Team Leadership**:

- Lead and mentor a team of operational staff, fostering a collaborative and performance-driven culture.
- Oversee daily operations, ensuring that tasks are completed efficiently and meet company standards.
- Conduct regular team meetings to communicate goals, performance metrics, and areas for improvement.
- ** Operational Management**:

- Manage and streamline end-to-end logistics and supply chain processes, including freight forwarding, import/export operations, and customer delivery timelines.
- Ensure compliance with international trade regulations, customs requirements, and company policies.
- Develop and implement operational strategies to improve efficiency and reduce costs.
- ** Performance Monitoring**:

- Analyze key performance indicators (KPIs) to identify areas of improvement and drive operational excellence.
- Prepare detailed reports on operational activities, performance metrics, and process improvements.
- ** Customer Focus**:

- Collaborate with clients to understand their needs and ensure timely resolution of issues.
- Ensure high levels of customer satisfaction by maintaining efficient and reliable operations.
- ** Cross-Functional Coordination**:

- Work closely with other departments such as Sales, Finance, and Customer Service to align operational activities with company objectives.
- Coordinate with external stakeholders, including suppliers, vendors, and regulatory bodies, to maintain smooth workflows.

**Qualifications and Skills**:

- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- 7-10 years of experience in logistics, supply chain, freight forwarding, or import/export industries, with at least 2 years in a team leadership role.
- Strong understanding of logistics operations, international trade regulations, and customs processes.
- Proven ability to lead and inspire teams, driving accountability and high performance.
- Excellent organizational and problem-solving skills, with a results-driven approach.
- Proficient in MS Office Suite and logistics management systems (LMS).
- Strong communication skills in written English.


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