Customer Service Engineer
1 week ago
Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as **Customer Service Engineer - Delta Region (Mansoura & Tanta)**
Our global team: Siemens Healthineers is a leading global medical technology company. 68,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
**Your Tasks and Responsibilities**:
- Perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision
- Communicating and accept all operative requests from the Customer Care Center.
- Escalate incidents according to the defined parameters
- Ensure the proper use of tool & test equipment
- Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
- Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services
- All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account.
- Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services
**Your Qualifications and Experience**
- Bachelor’s degree in Bio-Medical/ Electronic/ Telecommunication engineering degree from reputable university
- Previous experience from 0-3 years is requires (Fresh graduates are welcome to apply)
- Excellent communication skills, customer orientation and quality focus
- Fluent level of English and Arabic is a must
**Equal Employment Opportunity**:
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, and genetic information, and other categories protected by federal, state, or local law. Preference may be given to designated groups in line with the company’s compliance with Saudization laws.
**Diversity & Inclusion**:
At Siemens Healthineers, we embrace and encourage different viewpoints, backgrounds, experiences, expertise, and idiosyncrasies. We encourage our employees to be themselves and empower them to unleash their true potential. This allows different ideas and approaches to thrive.
**We are on our way, taking one step at a time, all the time**
We believe that our differences make us stronger and enable us to be the innovative company we pride ourselves on. Innovation comes from change, and change takes time and persistence. That‘s why we are working on diversity and inclusion every day.
**GDPR
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