Service Engineer

7 months ago


مصر, Egypt Anasia Full time

1-3 Years of experience

**Location**: Cairo, Egypt **Category**: Engineering

**Qualifications**:

- BS.C Engineering degree in Electrical or Mechanical
- 1-3 years’ experience in Service field.
- Experienced in the use of Microsoft office.
- Fluent language skills in English (Writing & Speaking)
- Has the analytical thinking for problem solving
- Ability to travel locally to visit customers
- Ability to effectively communicate with customers
- Excellent verbal and written communication skills.
- Ability to work well in a team environment
- Strong organizational skills
- Ability to work under pressure

**Responsibilities**:

- Have a good knowledge on all technical aspects that are related to your work segment
- Serves existing customers by analyzing work orders; planning weekly travel schedule; investigating complaints; conducting tests; resolving problems.
- Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Documents service and installation actions by completing forms, reports, logs, and records. Using the SFDC
- Maintains customer confidence by keeping service information confidential.
- Updates job knowledge by participating in educational opportunities; reading professional publications.
- Able to communicate actively on high standard with our Principals that helps to solve difficult service cases and to introduce the ideas in field services.


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